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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and delivering exceptional customer experiences. Capable of training and developing staff while maintaining brand standards and effective inventory management.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ManagementRegulatory ComplianceInventory ManagementCash Handling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail OperationsVisual MerchandisingSOP EnforcementElectronic Equipment OperationSafety Procedures Comprehension
Soft Skills
Coaching and TrainingConflict ResolutionInterpersonal SkillsFlexibilityIntegrity
Tools & Technologies
ComputerScannerPrinterTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
Retail ManagementCustomer ExperiencePerformance MetricsKey-Holding SupervisorBackground Checks
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics
- Ensure efficient daily operation of the store
- Ensure regulatory compliance and exceptional customer experience
- Perform opening and closing procedures as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Review, communicate, and enforce company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Conversational English
- Ability to operate electronic equipment (computer, scanner, printer, etc.)
- Ability to comprehend safety procedures and utilize telecommunication devices
- Valid driver’s license and passing an MVR background check (delivery locations only)
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently, with flexibility, personal integrity, and effectiveness with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to push, pull, lift, carry, or position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
- Visual and auditory acuity with or without job aids
- Availability for evenings, weekends, and holidays
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off