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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail management, ensuring compliance with regulations and delivering exceptional customer service. Capable of training and developing staff while maintaining brand standards and operational efficiency.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service ExcellenceRegulatory ComplianceStaff SupervisionCash Handling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Key-Holding Supervisor DutiesInventory ManagementSafety Procedure ComprehensionAbility to Lift 50 lbsElectronic Equipment Operation
Soft Skills
Strong Interpersonal SkillsProfessionalismConfidentiality and DiscretionEffective CommunicationAbility to Handle Escalations
Tools & Technologies
ComputersScannersPrintersTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
Visual MerchandisingSOP ComplianceCustomer ExperienceRetail ProcessesBackground Checks
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics
- Ensure efficient daily operation of the store
- Ensure regulatory compliance while delivering exceptional customer experience
- Perform key-holding supervisor duties for opening and closing procedures
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to maintain confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices
- Ability to comprehend safety procedures
- Ability to interact respectfully and politely with customers and team members
- Valid driver's license and successful MVR background check for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently and work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the facility, including tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Visual and auditory acuity, with or without job aids
- Availability to work evenings, weekends, and holidays
- Up to 40 hours weekly with flexible hours depending on store needs
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off