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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations while delivering exceptional customer service. Capable of training and developing staff to uphold brand standards and achieve performance metrics.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service ExcellenceRegulatory ComplianceCash Handling ExperienceInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementOpening and Closing ProceduresVisual MerchandisingSafety Procedures ComprehensionElectronic Equipment Operation
Soft Skills
ProfessionalismConfidentialityFlexibilityIntegrityRespectful Interaction
Tools & Technologies
ComputerScannerPrinterTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
Retail OperationsCustomer ExperienceSOP EnforcementStaff SupervisionPatient Issue Resolution
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance while delivering exceptional customer experience
- Perform opening and closing procedures as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and enforce company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff
- Ability to uphold a strict level of confidentiality and discretion
- Conversational English
- Ability to operate electronic equipment (computer, scanner, printer, etc.)
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to interact with customers and team members respectfully and politely
- Valid driver's license and passing an MVR background check (delivery locations only)
- Must pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Ability to function independently, with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to push/pull, lift/carry, and position objects up to 50 lbs.
- Ability to ascend/descend stool, ladder, and steps; crouch, stoop, kneel, or crawl
- Visual and auditory acuity with or without job aids
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off