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About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance while delivering exceptional customer experience
- Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and ensure compliance with company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on company service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional working relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff
- Ability to uphold a strict level of confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computer, scanner, and printer
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to interact with customers and team members respectfully and politely
- Valid driver's license and passing MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently and work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the facility, including tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
- Visual and auditory acuity with or without job aids
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Flexible hours depending on store needs