Shift Supervisor

Trulieve

. Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel .

Posted 10/6/2026full-timePhoenix • Arizona • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining exceptional customer service standards. Proficient in training and developing staff while effectively managing inventory and operational processes.

Highest-signal resume keywords

Leadership ExperienceRegulatory ComplianceCustomer Service ExcellenceInventory ManagementInterpersonal Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingSafety Procedures ComprehensionVisual MerchandisingKey-Holding Supervisor DutiesElectronic Equipment Operation

Soft Skills

Strong Interpersonal SkillsProfessionalismFlexibilityIntegrityConflict Resolution

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Retail ManagementCustomer ServiceSOP ComplianceConfidentialityBackground Checks

About the role

Key responsibilities & impact

Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
Support achievement of key performance metrics and efficient daily store operations
Ensure regulatory compliance and exceptional customer experience
Perform key-holding supervisor duties related to opening and closing procedures
Supervise staff and retail processes
Maintain brand standards in visual merchandising
Ensure compliance with state-specific regulations and company SOPs
Communicate SOP changes to employees
Provide coaching, training, and development focused on service standards and accountability
Monitor and maintain store inventory
Handle and resolve patient issues and escalations
Maintain professional relationships with business partners
Maintain confidentiality and compliance
Perform other tasks assigned by management

Requirements

What you’ll need

High School Diploma required
Prior management experience, preferably in retail and/or customer service area is a plus
Prior cash handling experience
Strong interpersonal skills and professionalism to communicate with all levels of management and staff
Ability to uphold a strict level of confidentiality and discretion
Conversational English proficiency
Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
Ability to comprehend safety procedures
Valid driver’s license and successful MVR background check for delivery locations only
Must pass level 1 and level 2 background checks
Must be at least 21 years of age
Ability to function independently, with flexibility and personal integrity
Ability to work effectively with residents, personnel, and support agencies
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
Ability to move throughout the facility, including tight spaces
Ability to push/pull, lift, carry, and position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
Visual and auditory acuity, with or without job aids
Availability to work evenings, weekends, and holidays

Benefits

Comp & perks

Comprehensive benefits package
Paid time off