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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and company standards while effectively managing staff and customer interactions.
Highest-signal resume keywords
Leadership and SupervisionRegulatory ComplianceCustomer Service ManagementInventory ManagementCash Handling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Key-Holding Supervisor DutiesVisual MerchandisingSafety Procedures ComprehensionElectronic Equipment OperationInventory Monitoring
Soft Skills
Strong Interpersonal SkillsProfessionalismEffective CommunicationFlexibility and IntegrityConflict Resolution
Tools & Technologies
ComputerScannerPrinterTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
Retail ManagementCustomer ServiceSOP CompliancePatient Issue ResolutionConfidentiality
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Support achievement of key performance metrics and efficient daily store operations
- Ensure regulatory compliance with state-specific regulations
- Perform key-holding supervisor duties, including opening and closing procedures and basic supervision of staff and retail processes
- Maintain brand standards in visual merchandising
- Review, communicate, and ensure compliance with company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to communicate in conversational English
- Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
- Ability to comprehend safety procedures
- Ability to interact respectfully and politely with customers and team members
- Valid driver's license and passing MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the facility, including tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Visual and auditory acuity, with or without job aids
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off