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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with company standards and delivering exceptional customer experiences. Capable of training and developing staff while maintaining effective communication and professional relationships.
Highest-signal resume keywords
Retail Management ExperienceCash Handling ExperienceRegulatory ComplianceInterpersonal SkillsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LeadershipSupervisionInventory ManagementVisual MerchandisingSOP ComplianceOpening and Closing ProceduresSafety ProceduresElectronic Equipment OperationBackground Check CompliancePhysical Ability to Lift 50 lbs
Soft Skills
ProfessionalismCommunicationCoachingFlexibilityIntegrity
Tools & Technologies
ComputersScannersPrintersTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
RetailCustomer ServiceKey-Holding SupervisorPatient Issue ResolutionConfidentiality
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance and deliver exceptional customer experiences
- Perform opening and closing procedures as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Review, communicate, and ensure compliance with company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional working relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service
- Must have prior cash handling experience
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff
- Ability to uphold a strict level of confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computers, scanners, and printers
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to interact with customers and team members respectfully and politely
- Valid driver's license and passing an MVR background check required for delivery locations only
- Ability to pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently, demonstrate flexibility and personal integrity, and work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to push/pull objects up to 50 lbs and lift/carry/position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps, and position self or objects at floor level
- Visual and auditory acuity with or without job aids
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- A comprehensive benefits package including paid time off