Shift Supervisor

Trulieve

. Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel .

Posted 11/5/2026full-timeLutherville • Maryland • United StatesSeniorLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and delivering exceptional customer experiences. Capable of training and developing staff while maintaining brand standards and effective communication.

Highest-signal resume keywords

Leadership ExperienceRegulatory ComplianceCustomer Service SkillsCash Handling ExperienceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementKey-Holding Supervisor DutiesSafety Procedures ComprehensionElectronic Equipment OperationVisual Merchandising

Soft Skills

ProfessionalismConfidentialityFlexibilityIntegrityRespectful Communication

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

Valid Driver’s LicenseLevel 1 Background CheckLevel 2 Background Check

Industry Keywords

Retail ManagementCustomer ExperienceSOP ComplianceStaff SupervisionEmotional Distress Management

About the role

Key responsibilities & impact

Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
Achieve key performance metrics and ensure efficient daily store operations
Ensure regulatory compliance while delivering exceptional customer experience
Perform key-holding supervisor duties related to opening and closing procedures
Supervise staff and retail processes
Maintain brand standards in visual merchandising
Ensure compliance with state-specific regulations
Review, communicate, and ensure compliance with company SOPs and communicate changes to employees
Provide coaching, training, and development focused on service standards and accountability
Monitor and maintain store inventory
Handle and resolve patient issues and escalations
Maintain professional working relationships with business partners
Maintain strict confidentiality and compliance
Perform other tasks assigned by management

Requirements

What you’ll need

High School Diploma required
Prior management experience, preferably in retail and/or customer service area is a plus
Prior cash handling experience
Strong interpersonal skills and professionalism to communicate with all levels of management and staff
Ability to uphold a strict level of confidentiality and discretion
Conversational English proficiency
Ability to operate electronic equipment (computer, scanner, printer, etc.)
Ability to comprehend safety procedures and utilize telecommunication devices
Ability to interact with customers and team members respectfully and politely
Valid driver’s license and passing MVR background check (delivery locations only)
Must pass a level 1 and level 2 background check
Must be at least 21 years of age
Ability to function independently, with flexibility and personal integrity
Ability to work effectively with residents, personnel, and support agencies
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
Ability to move/traverse throughout the entire facility, including tight spaces
Ability to communicate and exchange sensitive information, observe/inspect details, and operate computing devices
Ability to push/pull, lift/carry, and position objects up to 50 lbs.
Ability to ascend/descend stool, ladder, and steps
Visual and auditory acuity with or without job aids

Benefits

Comp & perks

Comprehensive benefits package
Paid time off