Shift Supervisor

Trulieve

. Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel .

Posted 10/23/2026full-timeMesa • Arizona • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining exceptional customer service standards. Capable of training and developing staff while effectively managing inventory and operational processes.

Highest-signal resume keywords

Retail Management ExperienceCustomer Service ExcellenceRegulatory ComplianceCash Handling ExperienceInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementKey-Holding ProceduresVisual MerchandisingSafety Procedures ComprehensionElectronic Equipment Operation

Soft Skills

ProfessionalismCoaching and TrainingConflict ResolutionFlexibilityIntegrity

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

High School DiplomaValid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check

Industry Keywords

Retail OperationsCustomer ExperienceSOP ComplianceStaff SupervisionPatient Issue Resolution

About the role

Key responsibilities & impact

Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
Support achievement of key performance metrics and efficient daily store operations
Ensure regulatory compliance and exceptional customer experience
Perform key-holding supervisor opening and closing procedures
Supervise staff and retail processes
Maintain brand standards in visual merchandising
Ensure compliance with state-specific regulations and company SOPs
Communicate SOP changes to employees
Provide coaching, training, and development focused on service standards and accountability
Monitor and maintain store inventory
Handle and resolve patient issues and escalations
Maintain professional relationships with business partners
Maintain strict confidentiality and compliance
Perform other tasks assigned by management

Requirements

What you’ll need

High School Diploma required
Prior management experience, preferably in retail and/or customer service
Prior cash handling experience
Strong interpersonal skills and professionalism
Ability to communicate in conversational English
Ability to operate electronic equipment, including computer, scanner, and printer
Ability to comprehend safety procedures and utilize telecommunication devices
Ability to interact respectfully and politely with customers and team members
Valid driver's license and passing MVR background check required for delivery locations only
Must pass level 1 and level 2 background checks
Must be at least 21 years of age
Ability to function independently, with flexibility and personal integrity
Ability to work effectively with residents, personnel, and support agencies
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
Ability to move throughout the entire facility, including tight spaces
Ability to communicate and exchange sensitive information, observe details, and operate computing devices
Ability to push/pull objects up to 50 lbs and lift/carry/position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps, and position oneself or objects at floor level
Visual and auditory acuity with or without job aids
Must be available to work evenings, weekends, and holidays

Benefits

Comp & perks

Paid time off
Comprehensive benefits package
Flexible hours depending on store needs