Shift Supervisor

Trulieve

. Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel .

Posted 11/10/2026full-timeApopka • Florida • United StatesSeniorLead💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with company standards and delivering exceptional customer experiences. Capable of training and developing staff while maintaining effective communication and professional relationships.

Highest-signal resume keywords

Leadership ExperienceCustomer Service SkillsCash Handling ExperienceRegulatory ComplianceInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementOpening and Closing ProceduresVisual MerchandisingSafety Procedures ComprehensionElectronic Equipment Operation

Soft Skills

ProfessionalismFlexibilityIntegrityConflict ResolutionTeam Collaboration

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check

Industry Keywords

Retail ManagementCustomer ExperienceStandard Operating ProceduresConfidentialityPatient Issue Resolution

About the role

Key responsibilities & impact

Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
Help achieve key performance metrics and ensure efficient daily store operations
Ensure regulatory compliance and exceptional customer experience
Perform opening and closing procedures as a key-holding supervisor
Supervise staff and retail processes
Maintain brand standards in visual merchandising
Review, communicate, and ensure compliance with company SOPs
Communicate SOP changes to employees
Provide coaching, training, and development focused on service standards and accountability
Monitor and maintain store inventory
Handle and resolve patient issues and escalations
Maintain professional working relationships with business partners
Maintain strict confidentiality and compliance
Perform other tasks assigned by management

Requirements

What you’ll need

High School Diploma required
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Strong interpersonal skills and professionalism to communicate with all levels of management and staff
Ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English
Ability to operate electronic equipment (computer, scanner, printer, etc.)
Ability to comprehend safety procedures and utilize telecommunication devices
Ability to interact with customers and team members respectfully and politely
Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, have flexibility and personal integrity
Ability to work effectively with residents, personnel, and support agencies
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude
Must be able to move throughout the entire facility, including tight spaces
Ability to communicate and exchange sensitive information, observe/inspect details, and operate computing devices
Ability to push/pull, lift/carry, and position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, or crawl
Must have visual and auditory acuity with or without job aids
Must be available to work evenings, weekends, and holidays

Benefits

Comp & perks

Comprehensive benefits package
Paid time off