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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining exceptional customer service standards. Capable of training and developing staff while effectively managing inventory and operational processes.
Highest-signal resume keywords
Leadership ExperienceRegulatory ComplianceCustomer Service ExcellenceInventory ManagementCash Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaCash HandlingInventory ManagementRegulatory ComplianceVisual Merchandising
Soft Skills
CoachingCommunicationProblem SolvingInterpersonal SkillsFlexibility
Tools & Technologies
Electronic Equipment OperationTelecommunication Devices
Certifications & Qualifications
Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
Retail ManagementCustomer ServiceSOP CompliancePatient Issue ResolutionStore Operations
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance and exceptional customer experience
- Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Conversational English
- Ability to operate electronic equipment (computer, scanner, printer, etc.)
- Ability to comprehend safety procedures and utilize telecommunication devices
- Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
- Must be able to pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Must function independently, with flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the facility, including tight spaces
- Ability to manipulate objects of varying sizes and weights; push/pull, lift, carry, or position objects up to 50 lbs.
- Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
- Visual and auditory acuity with or without job aids
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- A comprehensive benefits package including paid time off