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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and delivering exceptional customer service. Capable of training and developing team members while maintaining brand standards and effective communication.
Highest-signal resume keywords
Leadership ExperienceRegulatory ComplianceCustomer Service ExcellenceInventory ManagementCash Handling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaCash HandlingInventory ManagementSafety Procedures ComprehensionTelecommunication Device Utilization
Soft Skills
Interpersonal SkillsProfessionalismConfidentialityTeam DevelopmentConflict Resolution
Tools & Technologies
ComputerScannerPrinter
Certifications & Qualifications
Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
Retail ManagementCustomer ServiceVisual MerchandisingSOP ComplianceStore Operations
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance while delivering exceptional customer experience
- Perform opening and closing procedures as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees
- Coach, train, and develop team members on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to maintain confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computer, scanner, and printer
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to interact respectfully and politely with customers and team members
- Valid driver's license and passing MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently and work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Ability to crouch, stoop, kneel, crawl, and position self or objects at floor level
- Visual and auditory acuity with or without job aids
- Ability to remain seated occasionally
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off