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About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Ensure regulatory compliance and deliver exceptional customer experience
- Perform key-holding supervisor duties related to opening and closing procedures
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards, accountability, and objectives
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to communicate in conversational English
- Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
- Ability to comprehend safety procedures
- Valid driver’s license and passing MVR background check required for delivery locations only
- Must pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Ability to function independently, with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the facility, including tight spaces
- Ability to push/pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend/descend stools, ladders, and steps and position self/objects at floor level
- Visual and auditory acuity with or without job aids
- Availability to work evenings, weekends, and holidays
- Up to 40 hours weekly
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Flexible hours depending on store needs