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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining brand standards. Capable of training and developing staff while effectively managing customer interactions and resolving issues.
Highest-signal resume keywords
Retail Management ExperienceCash Handling ExperienceStrong Interpersonal SkillsConversational English ProficiencyCompliance with State Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Store Operations ManagementInventory ManagementOpening and Closing ProceduresSafety Procedure ComprehensionAbility to Lift and Carry Objects Up to 50 lbs
Soft Skills
ProfessionalismCoaching and TrainingConflict ResolutionFlexibilityIntegrity
Tools & Technologies
Electronic Equipment OperationComputerScannerPrinterTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver’s LicenseLevel 1 and Level 2 Background Checks
Industry Keywords
Visual MerchandisingStandard Operating Procedures (SOPs)Customer ServicePatient Issues ManagementConfidentiality Compliance
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily store operations
- Perform opening and closing procedures as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and enforce company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to uphold strict confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
- Ability to comprehend safety procedures
- Ability to interact respectfully and politely with customers and team members
- Valid driver’s license and passing MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently, with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to push/pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Visual and auditory acuity, with or without job aids
Benefits
Comp & perks- Paid time off
- Comprehensive benefits package