SOC Operator – 11:30am-10pm

Trulieve

. Answer incoming calls promptly and professionally .

Posted 9/23/2026full-timeScottsdale • Arizona • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in security operations, including monitoring CCTV and alarm systems, managing access control, and responding to emergencies. Strong communication and organizational skills are essential for effective collaboration with internal teams and external vendors.

Highest-signal resume keywords

Security Operations Center ExperienceCCTV MonitoringAccess Control SystemsEmergency Response ProceduresMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security OperationsIncident DocumentationAccess ManagementEmergency CoordinationConflict ResolutionProblem-SolvingAttention to DetailCritical ThinkingReportingAgile Project Management

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationNegotiationPeople Management

Tools & Technologies

Web-Based Access Control SystemsCCTV SystemsAlarm Monitoring SystemsMicrosoft Office Suite

Industry Keywords

Security PrinciplesAsset Protection StrategiesLaw Enforcement ExperienceSOC Environment ExperienceCall Center Experience

About the role

Key responsibilities & impact

Answer incoming calls promptly and professionally
Protect and verify information about security concerns and incidents, ensuring accurate documentation
Manage and verify access requests through web-based systems
Provide access to authorized personnel and terminate access when necessary
Dispatch vendors and service providers for maintenance and security needs
Collaborate with emergency services (WME) during incidents
Maintain clear communication and help coordinate emergency responses
Monitor CCTV and alarm systems to protect company assets
Identify and report suspicious activities or security breaches
Maintain accurate records of activities, incidents, and communications
Prepare reports for management review

Requirements

What you’ll need

High school diploma or equivalent; an associate or bachelor’s degree in a related field is preferred
Previous experience in a security operations center, law enforcement, or similar role is highly desirable
One or more years of SOC-like work experience
One or more years inside a Security Operations environment
Experience in call centers, agile project management, and leadership
Proficiency in Microsoft Office Suite and other relevant software applications
Familiarity with web-based access control systems, CCTV, and alarm monitoring systems
Understanding of basic security principles, emergency response procedures, and asset protection strategies
Strong verbal and written communication skills
Exceptional attention to detail
Ability to assess situations quickly and make informed decisions under pressure
Ability to collaborate with internal teams and external vendors
Results-oriented, conflict management, people management, reporting, critical thinking, problem-solving, planning, and organization skills
Ability to work as a successful self-starter
Excellent communication, negotiation, and managerial skills
Experience with conflict resolution and de-escalation
Experience with complex problem-solving and being detail-oriented
Ability to work shifts, including nights, weekends, and holidays

Benefits

Comp & perks

Comprehensive benefits package
Paid time off