Social Media Engagement Representative

Trulieve

. Provide engagement across company digital media channels, including social media, e-mail and web-based platforms .

Posted 9/29/2026full-timeTallahassee • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media engagement and customer service, with a strong focus on patient care and communication across digital platforms. Proven ability to innovate and solve problems in a fast-paced environment while maintaining a compassionate approach.

Highest-signal resume keywords

Social Media EngagementCustomer Service SkillsProblem-Solving SkillsCompassionate CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media ManagementDigital Patient CareCustomer ServiceDecision-MakingProblem-Solving

Soft Skills

CompassionFlexibilityAdaptabilityPositive AttitudeCreativity

Tools & Technologies

Microsoft OfficeDigital Media ChannelsWeb-Based Platforms

Industry Keywords

Patient CareEngagementHigh-Pressure EnvironmentOnline InquiriesVirtual Office

About the role

Key responsibilities & impact

Provide engagement across company digital media channels, including social media, e-mail and web-based platforms
Provide superior patient care across Facebook, Instagram, Twitter, email and other digital media channels
Engage with social media audiences daily
Support patient acquisition by responding to online inquiries
Perform digital patient care tasks
Act in accordance with company procedures and industry standards
Perform other duties as assigned
Report to the Digital Media Manager

Requirements

What you’ll need

1-3 years of progressive experience in a social media and/or customer service environment preferred
Proven track record of innovation and creative thinking
Proven ability handling escalated situations with compassion
Proven understanding and experience in use of social media and its role in business
Strong customer service skills
Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude
Dependable and flexible with your schedule
May be required to work nights and/or weekends
Knowledge and proven track record of exceptional decision-making and problem-solving skills
Proficient in Microsoft Office applications
Basic computer knowledge
Ability to be flexible and adaptable to change
Must have a virtual office location with a high-speed internet connection
Must be available to work occasional evenings, weekends and holidays

Benefits

Comp & perks

Comprehensive benefits package
Paid time off
Computer equipment, including a desktop computer and monitor, will be provided
Flexible hours depending on business needs
40 hours weekly