Store Manager

Trunk Space Storage

. Answer inbound video and phone calls, chats, and emails from current and prospective customers .

Posted 10/23/2026full-timeLucas • Texas • United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, problem-solving, and maintaining customer satisfaction. Proficient in managing customer interactions and utilizing storage management systems to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal CommunicationDetail-OrientedStorage Software FamiliarityCRM Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementPayment ProcessingTroubleshootingReservation AssistancePerformance Goal Achievement

Soft Skills

DependabilityProfessional DemeanorCustomer-FocusedWritten Communication

Tools & Technologies

CRM SystemsStorage Management SystemsWeb-Based ToolsPhone Systems

Industry Keywords

Self-Storage IndustryProperty ManagementCustomer SatisfactionComplianceCall Center Experience

About the role

Key responsibilities & impact

Answer inbound video and phone calls, chats, and emails from current and prospective customers
Provide information about storage units, pricing, availability, and company policies
Assist customers with reservations, account questions, and payment processing
Troubleshoot customer issues and escalate when necessary
Follow scripts and company procedures to maintain consistency and compliance
Meet performance goals for customer satisfaction, response time, and productivity
Maintain accurate records in the company CRM and storage management systems
Uphold a positive and professional demeanor in all customer interactions
Drive high store occupancy by retaining and attracting customers
Serve as the first point of contact for customers across several locations

Requirements

What you’ll need

2+ years of customer service, call center, or sales experience
Strong verbal and written communication skills
Comfortable with computers, phone systems, and web-based tools
Dependable, detail-oriented, and customer-focused
Must be able to work weekends
Must be available for variable shifts between 8am–8pm CST
Experience in the self-storage or property management industry (preferred)
Familiarity with storage software, e.g., SSM (preferred)

Benefits

Comp & perks

Compensation and benefits at the very upper end of the self-storage industry
Growth opportunities, including promoting from within
Empowerment to make decisions
Positive, “can-do” culture
Greater responsibility and learning experiences in a start-up environment