Inbound Sales Specialist – Pacific Time Hours

Trupanion

. Educate and support prospective Trupanion customers through inbound warm leads, phone calls, and email interactions .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a proven track record in B2C environments, emphasizing consultative communication and customer relationship management. Proficient in navigating multiple digital platforms and maintaining productivity in a remote work setting while adhering to licensing requirements.

Highest-signal resume keywords

B2C Sales ExperienceConsultative Sales ApproachCRM DocumentationTechnical TroubleshootingP&C License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Goals AchievementCall Control TechniquesObjection HandlingCustomer Needs IdentificationTime Management

Soft Skills

EmpathyProfessionalismAdaptabilityActive ListeningCommunication Skills

Tools & Technologies

CRM SystemsDigital PlatformsRemote Work Tools

Certifications & Qualifications

P&C License

Industry Keywords

High-Volume Inbound SalesCustomer ExperienceMetrics-Driven EnvironmentRemote Work

About the role

Key responsibilities & impact

Educate and support prospective Trupanion customers through inbound warm leads, phone calls, and email interactions
Build trust and rapport with pet parents using a consultative approach to understand needs and recommend appropriate coverage solutions
Educate potential customers on the value and benefits of Trupanion coverage
Use call control, active listening, and objection-handling techniques throughout the sales process
Navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication
Guide customers through the enrollment process and provide a seamless customer experience
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals
Demonstrate ownership, accountability, and adaptability as responsibilities, processes, and workflows evolve
Navigate multiple systems and tools to deliver an efficient customer experience
Prioritize and manage time effectively while maintaining attention to detail and productivity
Document customer interactions and maintain detailed records in the CRM system
Troubleshoot common technical issues independently and adapt to new tools or system updates
Complete training Monday through Friday, 8:00 AM–5:00 PM Pacific Time; training duration varies based on P&C licensing status

Requirements

What you’ll need

2+ years of successful sales experience in a high-volume B2C sales or inbound call center environment
Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
Strong written and verbal communication skills
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
Demonstrated sense of ownership, adaptability, and resilience in a metrics-driven and fast-paced environment
Experience navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy information in CRM systems
Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
Self-motivated with strong time management skills and ability to maintain productivity and focus in a remote work environment
Strong technical troubleshooting skills and comfort using technology independently in a remote environment
Experience working remotely in a private setting with reliable hard-wired internet connection and distraction-free home-office setup
Must hold or be able to obtain and maintain an active P&C license in your state of residence
Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces, as required for the role
Applicants must be authorized to work for any employer in the U.S.
Alabama, Florida, Georgia, Illinois, Nevada, and New York applicants must already hold an active P&C license
Applications from California, New Jersey, Oregon, and Massachusetts residents are not currently considered
Reliable, stable hard-wired Ethernet internet connection required; Wi-Fi, satellite, and mobile hotspots are not permitted
Willingness and ability to work five 8-hour shifts per week, Friday through Tuesday, 11:30 AM–8:00 PM Pacific Time, including nights, weekends, and federal holidays as needed
Mandatory attendance, active participation, and camera use during training

Benefits

Comp & perks

Uncapped monthly bonuses based on individual performance
Restricted Stock Units granted to all new team members; new hire grants vest over 4 years
$1,500 sign-on bonus for candidates who currently hold an active P&C license
Licensing coursework and paid study time during the first three weeks of P&C training for candidates who are not currently licensed
Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off
9 paid float holidays
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Free on-site gym
Free dog walking services for office pets during business hours
Free parking
Paid ORCA cards