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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative sales techniques and a strong understanding of pet insurance policies, with a proven ability to overcome objections and achieve sales targets. Possesses excellent communication skills and a customer-centric approach to tailor solutions effectively.
Highest-signal resume keywords
Active Provincial General Insurance LicenseConsultative Sales TechniquesProven Track Record of Achieving Sales TargetsExcellent Communication SkillsFamiliarity with Pet Insurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntrySales TechniquesObjection HandlingEnrollment ProcessesCustomer Needs Assessment
Soft Skills
Active ListeningEmpathyAdaptabilityPositive AttitudeWillingness to Learn
Tools & Technologies
Basic Computer Applications
Certifications & Qualifications
General/P&C Insurance LicenseOTL General Insurance Agent LicenseGeneral Level 1 License
Industry Keywords
Pet InsuranceInsurance IndustrySales TargetsCustomer-Centric ApproachLicense Reciprocity
About the role
Key responsibilities & impact- Answer inbound warm leads from potential customers interested in pet insurance policies
- Use a consultative sales style to understand customer needs and tailor insurance solutions
- Present the value and benefits of pet insurance policies
- Set the agenda during calls to maintain call control and guide conversations toward enrollment
- Provide information about policies and coverage options and answer customer questions and objections
- Overcome objections and concerns with confidence and empathy
- Use assumptive closing techniques to guide customers through enrollment
- Accurately enroll pets in policies and collect and document required information
- Assist current members by phone and email
- Collaborate with the sales team and management to meet and exceed sales targets and objectives
Requirements
What you’ll need- Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on your province of residence
- Eligible for license reciprocity in additional jurisdictions, excluding Québec
- Minimum of 2 years' experience in a sales role
- Excellent communication skills with a customer-centric approach
- Ability to actively listen, understand customer needs, and provide appropriate solutions
- Familiarity with the insurance industry, particularly pet insurance, is a plus
- Strong ability to handle objections and turn them into opportunities
- Proven track record of achieving and surpassing sales targets and productivity expectations
- Positive attitude, adaptability, and willingness to learn and grow within the role
- Proficiency in basic computer applications and data entry
- Weekend availability, including both Saturday and Sunday
- Ability to work rotating 8-hour shifts, including shifts between 3:00 AM and 1:30 PM Pacific Time
- Must be licensed to sell insurance in Canada and the province in which you currently reside
Benefits
Comp & perks- Uncapped monthly bonuses based on individual performance
- Restricted Stock Units for all new team members, vesting over 4 years
- Employer-paid extended health coverage for you and your family
- RRSP, pension, etc. registration through Wealthsimple
- Four weeks of paid time off
- 11 paid float holidays
- Five-week paid sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment