Licensed Inbound Insurance Sales Specialist

Trupanion

. Answer inbound warm leads from potential customers interested in pet insurance policies .

Posted 11/12/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales techniques and customer engagement, with a strong focus on pet insurance policies. Proven ability to handle objections, guide customers through enrollment, and achieve sales targets while maintaining a customer-centric approach.

Highest-signal resume keywords

Active Provincial General/P&C Insurance LicenseConsultative Sales TechniquesCustomer-Centric CommunicationObjection HandlingSales Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryEnrollment ProcessingInsurance Policy KnowledgeSales TechniquesCustomer Needs Assessment

Soft Skills

Excellent CommunicationActive ListeningEmpathyAdaptabilityPositive Attitude

Tools & Technologies

Basic Computer Applications

Certifications & Qualifications

General Insurance LicenseOTL General Insurance Agent LicenseGeneral Level 1 License

Industry Keywords

Pet InsuranceInsurance IndustrySales RoleCustomer EngagementEnrollment Techniques

About the role

Key responsibilities & impact

Answer inbound warm leads from potential customers interested in pet insurance policies
Use a consultative sales style to understand customer needs and tailor insurance solutions
Present the value and benefits of pet insurance policies
Set the agenda during calls to maintain call control and guide conversations toward enrollment
Provide information about policies and coverage options
Answer customer questions and objections
Overcome objections and concerns with confidence and empathy
Guide customers through enrollment using assumptive closing techniques
Accurately enroll pets in policies and collect and document required information
Assist current members by phone and email
Collaborate with sales team and management to meet or exceed sales targets and objectives

Requirements

What you’ll need

Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on province of residence
Eligible for license reciprocity in additional jurisdictions, excluding Québec
Minimum of 2 years' experience in a sales role
Excellent communication skills with a customer-centric approach
Ability to actively listen, understand customer needs, and provide appropriate solutions
Familiarity with the insurance industry, particularly pet insurance, is a plus
Strong ability to handle objections and turn them into opportunities
Proven track record of achieving or surpassing sales targets and productivity expectations
Positive attitude, adaptability, and willingness to learn and grow within the role
Proficiency in basic computer applications and data entry
Weekend availability required
Ability to work rotating 8-hour shifts, 5 days per week, across a range of Pacific Time shift times
Must be licensed to sell insurance in Canada and the province of current residence

Benefits

Comp & perks

Uncapped monthly bonuses based on individual performance
Restricted Stock Units granted to all new team members, vesting over 4 years
Employer-paid extended health coverage for you and your family
RRSP, pension, etc. registration through Wealthsimple
Four weeks of paid time off
11 paid float holidays
Five weeks of paid sabbatical after five years of employment
Employer-paid medical insurance for one pet (cat or dog)
Paid time off to volunteer at nonprofit organizations
Open, casual, pet-friendly, and fun work environment
Flexible workplace with remote work option from anywhere in Canada