Contact Center Representative II

TruStage

. Manage a high volume of inbound customer calls for TruStage Life and AD&D products .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $46,800 - $63,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service abilities, effective communication skills, and strong problem-solving capabilities while managing high volumes of customer interactions. Proficient in navigating multiple systems and adapting to new tools and processes to ensure quality service delivery.

Highest-signal resume keywords

Customer Service AbilitiesVerbal And Written Communication SkillsCritical Thinking And Problem-SolvingMulti-Tasking And Attention To DetailAdaptability To Changes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningBuilding Positive RapportTraining And Coaching

Tools & Technologies

Multiple SystemsSoftware Applications

Industry Keywords

Inbound Customer CallsPolicy ProvisionsTransaction InvestigationPerformance TargetsCompliance Documentation

About the role

Key responsibilities & impact

Manage a high volume of inbound customer calls for TruStage Life and AD&D products
Diagnose and resolve customer issues in a timely and professional manner
Educate customers on policy provisions
Interpret financial and non-financial information
Investigate transaction and policy or certificate change status
Address questions and facilitate policy changes
Generate leads for sales representatives
Manage peer calls via the Help Line
Provide one-on-one or small-group training and coaching to colleagues
Document customer interactions accurately for compliance and future reference
Meet or exceed performance targets for efficiency, quality, attendance, adherence, and cross sales

Requirements

What you’ll need

High school diploma or equivalent work experience required
Exceptional customer service abilities, with a proven history of building positive rapport and resolving issues
Excellent verbal and written communication skills
Strong active listening abilities
Strong critical thinking and problem-solving abilities
Proven ability navigating multiple systems, platforms, and applications
Comfort with learning new software and technology quickly
Willingness and ability to quickly learn company-specific tools, software, and processes
Must attend required training and apply knowledge to daily tasks
Demonstrated ability to manage multiple tasks simultaneously while consistently delivering quality service and attention to detail
Ability to adapt to changes in processes, tools, and customer expectations
Resume required to apply

Benefits

Comp & perks

Annual incentive (bonus) plan may be available
Medical insurance
Dental insurance
Vision insurance
Employee assistance program
Life insurance
Disability plans
Parental leave
Paid time off
401k
Tuition reimbursement
Flexible workplace and work-life balance
Career growth
Retirement assistance
Flexibility to work in a preferred place
Technology and other tools supporting hybrid working