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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while effectively managing operational processes and departmental initiatives. Proven ability to communicate clearly and collaborate with diverse teams to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Operational SupportProcess ImprovementData AnalysisLean Six Sigma Green BeltTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical SkillsProblem-Solving SkillsBusiness Systems KnowledgeProcess DocumentationProject Management
Soft Skills
Effective CommunicationAdaptabilityOrganizational SkillsDecision-MakingTeamwork
Tools & Technologies
MS WordMS ExcelMS PowerPointMS TeamsSharePoint
Certifications & Qualifications
Lean Six Sigma Green Belt
Industry Keywords
Annuity ProductsPolicy AdministrationContract AdministrationOperational TrendsService Issues
About the role
Key responsibilities & impact- Support operational teams with day-to-day operational needs
- Provide departmental support for new capabilities and programs
- Monitor operational trends and troubleshoot routine and complex operational issues
- Serve as a subject matter expert in work processes and activities
- Handle highly escalated service issues as needed
- Assist in managing contracted partners, including Workday reporting relationships, contracted staff needs, education mailbox, and partner performance analysis
- Serve as primary point of contact for execution teams by attending Sprint Reviews, communicating changes, and escalating decisions
- Lead small to mid-size department-wide initiatives
- Own process and procedure documentation and partner on business requirements for new processes
- Support system issues and coordinate with the IT liaison
- Gather and analyze data, identify trends, address problems, and generate solutions
- Conduct audits of procedural compliance, system utilization, and performance metrics
- Investigate and resolve customer, team, and departmental issues
- Plan and conduct meetings, develop operational procedures, and provide ongoing team training
- Support functional projects and system enhancements, including design, implementation, refinement, testing, and outcome reporting
- Develop Lean and Six Sigma capabilities, including Green Belt certification
- Manage department-wide projects such as problem management resolution, deep-dive assessments, and front-line upskilling opportunities
- Track implementation impacts and work with execution teams to improve operational impact
- Identify, recommend, and implement process changes to improve customer experience
- Create department-ready communications and deliverables
- Inform teams of changes and act as a change champion
- Support on-site dissemination of corporate-wide and location-specific communications
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent work experience
- Four to five years of related professional experience
- Demonstrated analytical and effective problem-solving skills
- Demonstrated knowledge of business systems and processes, product lines and company operations
- Proven teamwork and collaboration with diverse groups
- Demonstrated ability to communicate at all levels with clarity and precision, both written and verbal
- Ability to adapt to new situations and changes in direction
- Proven ability to organize and prioritize; demonstrated success in managing multiple, competing priorities
- Ability to apply sound judgment and make effective decisions
- Intermediate technical/computer skills, including MS Word, Teams, Excel, PowerPoint, SharePoint, and other remote collaboration tools
- Annuity Product experience preferred, including a strong understanding of business processing, policy/contract administration, and ongoing servicing activities
- A resume is required to apply
Benefits
Comp & perks- Annual incentive (bonus) plan may be available
- Medical insurance
- Dental insurance
- Vision insurance
- Employee assistance program
- Life insurance
- Disability plans
- Parental leave
- Paid time off
- 401k
- Tuition reimbursement
- Flexible workplace and hybrid working
- Work-life balance support
- Career growth
- Retirement assistance
- Application or interview process accommodations