Billing & Client Escalations Coordinator

Trusted Results Therapy Group

. Serve as a primary resource for client billing questions, outstanding balances, payment concerns, and account discrepancies .

Posted 11/2/2026full-timeNorth Charleston • South Carolina • United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing, insurance verification, and revenue cycle management while ensuring compliance with HIPAA regulations. Proficient in managing billing escalations and providing exceptional customer service to enhance client experience.

Highest-signal resume keywords

Medical Billing ExperienceInsurance VerificationRevenue Cycle ManagementEHR FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingBilling ProceduresPayment Plans ManagementInsurance Benefits KnowledgeAttention to Detail

Soft Skills

Strong CommunicationCustomer ServiceOrganizational SkillsProfessionalismEmpathy

Tools & Technologies

EHR SystemsPractice Management SoftwareBilling Software

Industry Keywords

HIPAA ComplianceBehavioral HealthOutpatient HealthcareClient Financial Responsibility

About the role

Key responsibilities & impact

Serve as a primary resource for client billing questions, outstanding balances, payment concerns, and account discrepancies
Review accounts, explain balances and payment options, and establish approved payment plans
Manage billing escalations with empathy, professionalism, and timely follow-through
Document client interactions, resolutions, and follow-up activities accurately
Coordinate with administrative teams when billing concerns impact scheduling or client care
Maintain confidentiality and comply with HIPAA and organizational policies
Investigate and resolve discrepancies between EHR/client management systems and payment processing platforms
Research failed, declined, duplicated, reversed, or incorrectly applied payments
Assist with payment posting, adjustments, refunds, credits, and outstanding balance follow-up
Assist with insurance eligibility and benefits verification
Support staff with eligibility, copays, deductibles, coinsurance, and client financial responsibility questions
Serve as a billing resource for front desk, scheduling, clinical, and administrative teams
Provide guidance on billing workflows, payment arrangements, insurance questions, and escalation procedures
Manage billing escalations from initial concern through resolution
Identify recurring billing, payment, insurance, and workflow issues
Recommend solutions to improve accuracy, efficiency, and client experience
Assist with updating billing procedures, training resources, and standardized workflows
Partner with Billing and Operations leadership on continuous improvement initiatives

Requirements

What you’ll need

High school diploma or equivalent
2+ years of experience in medical billing, insurance verification, revenue cycle, or healthcare administration
Strong communication, customer service, organizational, and problem-solving skills
Excellent attention to detail and ability to manage competing priorities
Proficiency with technology and multiple software platforms
Ability to maintain confidentiality and comply with HIPAA
Demonstrated professionalism, accountability, and follow-through
Experience in behavioral health or outpatient healthcare preferred
Familiarity with EHR, practice management, and payment processing systems preferred
Experience managing payment plans, insurance verification, and billing escalations preferred
Knowledge of insurance benefits, copays, deductibles, and coinsurance preferred