Referral Coordinator

Trusted Results Therapy Group

. Receive and enter referrals from MedSender into Atlas .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and scheduling for mental health services, ensuring compliance with HIPAA regulations and effective communication with patients and providers. Proficient in utilizing EHR systems and familiar with insurance platforms to facilitate seamless administrative operations.

Highest-signal resume keywords

Clinical LiteracyEHR ExperienceHIPAA CompliancePatient Communication SkillsBehavioral Health Technician Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementInsurance VerificationAppointment SchedulingPatient Discharge ProceduresMulti-Department Coordination

Soft Skills

Strong Phone CommunicationPatient-Facing Skills

Tools & Technologies

EHRDialpad

Industry Keywords

Mental Health ServicesBehavioral HealthHealth SciencesPsychologyInsurance Platforms

About the role

Key responsibilities & impact

Receive and enter referrals from MedSender into Atlas
Upload referral and insurance eligibility verification into Atlas
Triage and tag service type: therapy, medication management, psychological testing, or a combination
Manage specialty payer/contracts
Contact patients the same day to confirm service interest and verify insurance
Match patients with the appropriate provider based on insurance, location, and availability
Schedule appointments for mental health therapy and medication management services
Send intake forms the same day an appointment is scheduled
Notify referring providers upon receipt of referrals
Manage a three-attempt follow-up queue over eight days for patients who have not been reached
Discharge patients after three failed contact attempts and notify the referring practitioner
Perform other duties as assigned

Requirements

What you’ll need

Associate's or bachelor's degree in health sciences, psychology, or a related field
1+ year of experience in a medical or behavioral health administrative role
Clinical literacy — familiarity with mental health service types and terminology
Strong phone communication and patient-facing skills
HIPAA knowledge and compliance awareness
Experience with EHR
Must be a resident of South Carolina, Texas, Illinois, or Colorado
Experience as a Behavioral Health Technician (BHT) or medical scheduler (preferred)
Familiarity with insurance platforms and Dialpad (preferred)
Experience in a multi-department or multi-location practice (preferred)
Bilingual ability (preferred)

Benefits

Comp & perks

Professional growth, training, and leadership development
Opportunities to grow as the organization continues to expand
Collaborative, team-centered culture
Meaningful work directly impacting individuals, families, and communities
Equal employment opportunities and benefits