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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in capturing and documenting business requirements, facilitating workshops, and aligning with stakeholders to ensure solutions meet business needs. Proficient in Agile and Waterfall methodologies, with a strong understanding of business processes and automation opportunities.
Highest-signal resume keywords
Business Requirement DocumentationAgile MethodologiesWaterfall MethodologiesSQL Query ExecutionProject Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements GatheringUser Story DevelopmentFunctional Requirements DefinitionNon-Functional Requirements DefinitionOperational Issue AnalysisAutomation IdentificationStakeholder ReportingFeedback AssessmentPost-MVP Support
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationInitiativeIssue Resolution
Tools & Technologies
ADOJIRATrello
Industry Keywords
Voluntary BenefitsGroup Employee BenefitsInsurance Sector
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Partner with Voluntary Benefits business areas to capture and document requirements for complex initiatives
- Create business requirement documents, specifications, illustrations, and/or user stories
- Facilitate workshops for requirements gathering
- Prepare business cases and reports for stakeholders
- Serve as a liaison between Voluntary Benefits and IT
- Document requirements and validate that delivered solutions meet business needs
- Work across Agile, Waterfall, or Hybrid methodologies
- Define functional and non-functional requirements through workshops, observations, interviews, surveys, focus groups, and other mechanisms
- Understand current and future-state business processes and identify automation opportunities
- Coordinate with business stakeholders, IT, design, development, and QA teams throughout project planning, implementation, and post-deployment
- Align with the Project Manager/Product Coordinator on MVP approaches and support iterative deployments
- Refine features into sprint-sized user stories meeting the Definition of Done
- Provide basic end-user support, facilitate feedback assessments, and improve post-MVP launches
- Investigate and document business issues and partner with IT on resolution
- Conduct ad hoc analyses of operational issues
- Support operational SMEs and transfer knowledge about technology and business processes
- Support Voluntary Benefits operations and adoption of technology and digital products
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree and 5-7 years of experience OR high school diploma or GED with 7-10 years of related experience
- Strong interpersonal skills, written and verbal, with technical and non-technical staff and all levels of management
- Strong understanding of Waterfall and Agile methodologies
- Strong drive for results, initiative, and issue resolution
- Preferred: experience in the insurance sector, especially Voluntary or Group Employee Benefits
- Preferred: experience with Project Management tools such as ADO, JIRA, or Trello
- Preferred: ability to run complete SQL queries
Benefits
Comp & perks- Potential eligibility for bonus
- Equal opportunity workplace committed to diversity, inclusion, disability, and protected veteran status