Call Center Representative II

Trustmark

. Respond to high volume of inbound client/customer requests and inquiries .

Posted 9/18/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inquiries and resolve issues effectively. Proficient in documenting interactions and communicating with internal departments to ensure seamless service delivery.

Highest-signal resume keywords

Customer Service ExperienceIssue ResolutionCommunication SkillsHigh Volume Inbound RequestsDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Profile ManagementBasic Business Rules UnderstandingRoot Cause AnalysisSemi-Routine Data Entry

Soft Skills

Decision MakingProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client InquiriesCustomer RequestsInternal Communication

About the role

Key responsibilities & impact

Respond to high volume of inbound client/customer requests and inquiries
Provide information and process basic customer profile changes
Direct requests to other functional business teams
Provide alternatives and options during phone calls
Gather information and make appropriate decisions focusing on first call resolution
Document customer interactions in the appropriate systems
Resolve client/customer inquiries and requests over the phone
Determine root causes and resolve client/customer issues
Communicate with internal departments as necessary
Enter semi-routine client/customer updates into the appropriate system

Requirements

What you’ll need

High School Diploma or GED
2 – 4 years of related experience
Ability to respond to a high volume of inbound client/customer requests and inquiries
Basic understanding of business rules, products and procedures
Ability to determine root cause and resolve client/customer issues
Ability to communicate with internal departments as necessary
Ability to enter semi-routine client/customer updates into the appropriate system

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
FSA
HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program enabling employees to participate in health initiatives to reduce their insurance premiums
Bonus eligibility may apply