Director, AI Transformation

TTEC Digital

. Own LaunchAI operations end to end, including targeted workflows, transformation sequencing, accountability, and results .

Posted 11/10/2026full-timeRemote • Texas • United StatesLead💰 $165,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise AI initiatives from strategy to deployment, focusing on measurable business outcomes and organizational adoption. Proficient in translating complex business workflows into actionable AI solutions while managing cross-functional teams and driving accountability.

Highest-signal resume keywords

Enterprise AI Initiative LeadershipAI Agent DevelopmentWorkflow Transformation ManagementExecutive Communication SkillsOrganizational Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Development Backlog ManagementAI Adoption StrategiesPerformance Target EvaluationProject Lifecycle ManagementData Protection Standards

Soft Skills

Proactive Problem SolvingTeam LeadershipCross-Functional CollaborationAdaptability in AmbiguityEffective Communication

Tools & Technologies

Claude CodeGitHub CopilotCursorAI Productivity ToolingAI Governance Frameworks

Industry Keywords

AI TransformationGenerative AIEnterprise CapabilityDelivery MethodologyKPI Development

About the role

Key responsibilities & impact

Own LaunchAI operations end to end, including targeted workflows, transformation sequencing, accountability, and results
Maintain and prioritize the AI development backlog based on measurable business impact
Translate executive intent into executable programs with named workflows, staged capacity, and targets
Steward the three-tier AI adoption model from individual productivity to enterprise capability
Decide what AI solutions are built, hardened, cost-optimized, democratized, or retired
Direct workflow transformation across delivery lifecycle and cross-portfolio processes
Own pan-Digital AI agents through pilot, beta, general availability, and governance
Evaluate AI development and productivity tooling, including Claude Code, GitHub Copilot, Cursor, and agent platforms
Establish approved tooling standards, manage consumption and costs, coordinate vendors, and monitor the market
Implement workflow baselines and publish measured before-and-after results
Provide leadership reports on AI performance targets
Lead LaunchAI developers, set priorities, remove roadblocks, and protect team capacity
Define roles, develop job descriptions, and drive hiring with portfolio and IT leadership
Secure executive support for adoption and attach adoption KPIs to delivery leadership goals
Convert proven solutions into delivery methodology, project templates, onboarding, and documented processes
Run enablement, engagement, communications, and training programs
Maintain enterprise IT integration for access, environments, repositories, security review, and lifecycle
Uphold data protection, access control, environment strategy, and responsible AI standards
Replicate proven AI transformation patterns across portfolios and contribute reusable components to a shared AI tooling library
Feed delivery efficiency improvements into commercial models

Requirements

What you’ll need

Demonstrated experience leading enterprise AI initiatives from strategy through deployment, adoption, and measurable business outcomes
Experience building, deploying, or leading AI agent and generative AI initiatives within an enterprise environment
Experience prioritizing initiatives and managing solutions through the full lifecycle from concept and pilot through production and scale
Ability to translate complex business problems and workflows into actionable AI and technology solutions
Strong AI and technology fluency, with sufficient technical depth to partner with developers, architects, IT, security, and engineering teams without requiring hands-on coding expertise
Proven ability to drive organizational adoption and change, including adoption strategies, KPIs, enablement programs, training, and communications
Experience establishing measurable business outcomes for AI initiatives, including productivity gains, cycle-time improvements, cost efficiencies, adoption, and/or margin impact
Exceptional executive communication and presentation skills
Demonstrated ability to lead cross-functional and technical teams, establish priorities, remove barriers, and drive accountability for results
Highly proactive, self-directed, and comfortable operating in ambiguity
Ability to take ownership of complex initiatives with limited oversight

Benefits

Comp & perks

Annual incentive program
Medical, dental, and vision benefits
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO)
Wellness time off
Remote work arrangement