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Director, Splunk Practice Leader
TTEC Digital. Launch and scale a new Splunk consulting capability at TTEC Digital .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Splunk Cloud and Splunk Enterprise architecture, design, and implementation, with a strong focus on building and scaling consulting practices. Proven ability to develop go-to-market strategies and deliver high-quality professional services while managing client relationships and technical teams.
Highest-signal resume keywords
Splunk Cloud ExpertiseConsulting ExperienceCCaaS ArchitectureGo-To-Market Strategy DevelopmentProfessional Services Economics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Splunk ArchitectureSolution DesignIntegration StrategiesData IngestionMigration StrategiesOptimizationTechnical DiscoveryEstimationProposal DevelopmentService Offerings
Soft Skills
Executive PresenceWritten CommunicationCommercial JudgmentCollaborationMentoring
Tools & Technologies
Splunk EnterpriseSplunk IT Service IntelligenceSplunk ObservabilityCisco TechnologiesCCaaS Platforms
Certifications & Qualifications
Splunk ArchitectSplunk Administrator
Industry Keywords
Professional ServicesSystems IntegrationTechnology ConsultingService IntelligenceSecurity OperationsEnterprise Data AnalyticsComplianceAutomation
Tech Stack
Tools & technologiesCloudSplunk
About the role
Key responsibilities & impact- Launch and scale a new Splunk consulting capability at TTEC Digital
- Define and execute the Splunk go-to-market strategy with sales, alliances, and executive leadership
- Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers
- Lead technical qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy
- Translate customer needs into differentiated Splunk solutions and communicate value to executive and technical audiences
- Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work
- Build qualified pipeline, secure initial reference customers, and expand successful engagements
- Serve as senior Splunk technical authority and trusted advisor
- Design secure, scalable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities
- Architect Splunk integrations across CCaaS platforms, including integration patterns, data ingestion strategies, telemetry models, security requirements, and reference architectures
- Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models
- Build the Splunk Professional Services Practice, including business plan, operating model, service portfolio, staffing strategy, and growth roadmap
- Define market-ready services, delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, runbooks, and accelerators
- Establish practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investments, and growth priorities
- Lead early engagements and transition to portfolio and practice oversight as the team scales
- Establish delivery standards and act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns
- Recruit, onboard, coach, and develop consulting talent
- Establish career paths, competency expectations, certification plans, mentoring, and continuing education
- Own the professional services relationship with Splunk and coordinate with Cisco leadership and alliance teams
- Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions
- Track practice strategy, customer wins, delivery performance, financial objectives, repeatable methodologies, partner relationships, and team scalability
Requirements
What you’ll need- Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations
- Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics
- Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment
- Architect-level experience with a Contact Center as a Service (CCaaS) platform is required
- Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions
- Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings
- Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans
- Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk
- Strong executive presence, written communication, commercial judgment, and ability to translate technology into business outcomes
- Ability to operate independently while collaborating across sales, alliances, and delivery teams
- Bachelor’s degree in a technology-related discipline or equivalent relevant experience
- Preferred: current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator
- Preferred: experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability
- Preferred: experience hiring, developing, mentoring, and leading technical consulting teams
- Preferred: experience with managed services, recurring services, or ongoing advisory models
- Preferred: familiarity with Cisco technologies, partner programs, sales motions, or professional services
- Preferred: experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms
Benefits
Comp & perks- Annual incentive program eligibility
- Medical, dental, and vision coverage
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO)
- Wellness time off