Principal Solution Engineer

TTEC Digital

. Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies .

Posted 11/9/2026full-timeHyderabad • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing technical solutions using Cisco UCCE and Collaboration technologies, with a strong focus on presales activities, technical documentation, and cloud architecture. Proficient in evaluating managed services platforms and collaborating with cross-functional teams to enhance service reliability.

Highest-signal resume keywords

Cisco UCCECisco Collaboration TechnologiesTechnical Solution DesignManaged Services PlatformsCloud Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationSolution EstimationProposal DevelopmentIntegration RequirementsVoice GatewaysSIPCUCMCUBEContact Center AIGenerative AI Solutions

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

SplunkDatadogGoogle CloudCisco Webex Contact Center

Certifications & Qualifications

Google Cloud Professional Cloud Architect

Industry Keywords

Contact CenterCollaborationCloud TechnologiesRFP/RFI ResponsesService Reliability

Tech Stack

Tools & technologies

CloudSplunk

About the role

Key responsibilities & impact

Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies
Support presales activities, including RFP/RFI responses, solution documentation, effort estimation, and technical proposals
Evaluate managed services platforms for monitoring, alerting, log analysis, and operational insights
Collaborate with sales, architecture, and delivery teams to develop scalable and supportable solutions
Identify technical dependencies, integration requirements, risks, and opportunities to improve service reliability

Requirements

What you’ll need

5+ years of overall IT experience in contact center, collaboration, cloud, or related technologies
Knowledge of Cisco UCCE and Cisco Collaboration technologies, including CUCM, CUBE, SIP, and voice gateways
Understanding of technical solution design, integrations, and presales processes
Experience in technical documentation, solution estimation, or proposal development
Experience with Splunk, Datadog, or similar managed services and observability platforms
Knowledge of Cisco Webex Contact Center and CCaaS
Exposure to Google Cloud, Contact Center AI, and generative AI solutions
Cloud architecture experience or certifications, such as Google Cloud Professional Cloud Architect