ServiceNow Project Manager

TTEC Digital

. Lead day-to-day delivery of ServiceNow implementation and consulting projects across various modules .

Posted 9/22/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow implementation projects, managing project schedules, budgets, and resources while ensuring stakeholder engagement and delivery quality. Proficient in Agile methodologies and experienced in coordinating cross-functional teams to achieve project goals.

Highest-signal resume keywords

ServiceNow Project ManagementAgile MethodologiesProject Budget ManagementStakeholder CommunicationCross-Functional Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementServiceNow ImplementationResource PlanningScope ManagementRisk ManagementChange Control ProcessesProject SchedulingDelivery ForecastingNowCreate MethodologyITSM Modules

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingMulti-Priority Management

Tools & Technologies

Microsoft ProjectExcelWordServiceNow SPMServiceNow PPM

Certifications & Qualifications

ServiceNow CSAITIL v3ITIL 4 FoundationPMPCAPMCSMPMI-ACPSAFe

Industry Keywords

ConsultingClient-Facing EnvironmentEnterprise ITSMSystems IntegrationProject Delivery

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead day-to-day delivery of ServiceNow implementation and consulting projects across various modules
Develop and manage project plans, timelines, milestones, and key deliverables
Coordinate project teams using Agile, Waterfall, or Hybrid methodologies
Monitor project progress, budgets, resources, and forecasts
Identify and manage project risks, issues, dependencies, and scope changes
Partner with stakeholders and clients through updates, status reports, and recommendations
Facilitate project meetings, planning sessions, and governance activities
Coordinate consultants, developers, architects, business analysts, QA, and client stakeholders
Support testing, deployment, go-live activities, and post-implementation transitions
Remove blockers, maintain delivery quality, and ensure customer satisfaction
Contribute to project closure, lessons learned, financial reconciliation, and handoff to support teams
Own project schedules, budgets, hours, resource planning, risks, status reporting, and daily delivery execution
Work with the Engagement Manager, Solution Architect, consultants, and wider delivery team to surface risks and drive issues to resolution

Requirements

What you’ll need

3 to 6 years of project management, technology delivery, or professional services experience, preferably in a consulting or client-facing environment
Experience managing ServiceNow projects or comparable enterprise platform implementations using Agile and Hybrid Agile methodologies
Familiarity with the NowCreate methodology for ServiceNow implementations
Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts
Experience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete
Working understanding of scope management, change-control processes, Statements of Work, assumptions, deliverables, and contractual commitments
Experience managing risks, assumptions, issues, dependencies, and mitigation plans
Experience coordinating cross-functional delivery teams
Experience producing and presenting project status reports
Proficiency with Microsoft Project, Excel, Word, and ServiceNow SPM / PPM (ITBM)
Strong written and verbal English communication skills
Strong organisational skills and ability to manage multiple priorities, dependencies, and workstreams
Ability to work within globally distributed delivery teams with overlap into North American business hours
Bachelor's degree or equivalent practical experience
Preferred: hands-on experience with ServiceNow modules including ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC
Preferred: experience delivering enterprise ITSM, CRM, or CX implementations in consulting or systems-integration settings
Relevant professional certifications are valued, including ServiceNow CSA, ITIL v3 or ITIL 4 Foundation, PMP or CAPM, CSM or PMI-ACP, and SAFe or other recognized credentials

Benefits

Comp & perks

Great Place To Work 2024-2025 certified employer
Equal opportunity and diverse, inclusive workforce
Professional certifications and continued development valued within the TTEC Digital ServiceNow practice
Opportunities to deepen knowledge of ServiceNow delivery, project management methodologies, and emerging technologies
Remote work arrangement