Solution Architect – Presales

TTEC Digital

. Engage in new and existing customer pursuits as a highly technical and consultative sales support resource .

Posted 9/28/2026full-timeRemote • Texas • United StatesSeniorLead💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical sales support, particularly in Contact Center and Unified Communications solutions, with a strong ability to translate technical concepts into business outcomes. Proficient in delivering presentations, creating technical documentation, and collaborating with cross-functional teams to drive customer success.

Highest-signal resume keywords

Pre-Sales Consulting ExperienceGenesys Cloud CertificationUnified Communications ExpertiseStrong Presentation SkillsTechnical Solution Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center PlatformsUnified CommunicationsCRM TechnologiesTechnical Solution DocumentationSales Quotes PreparationAPIs KnowledgeTelecommunications KnowledgeWindows ServerLinuxTechnical Research

Soft Skills

Strong Communication SkillsCollaborationRelationship-BuildingNegotiationTime Management

Tools & Technologies

ExperlogixContracts ExpressTTEC Digital SolutionsGenesysCiscoAvayaAspectDynamics

Certifications & Qualifications

Genesys Cloud CertificationCisco CertificationAvaya CertificationJuniper Certification

Industry Keywords

CX TechnologiesCustomer ExperienceTechnical Sales SupportCompetitive PositioningSolution DesignRFP Support

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Engage in new and existing customer pursuits as a highly technical and consultative sales support resource
Deliver presentations and demonstrations in person and remotely
Collaborate with Account Executives and Client Success Managers to define solutions, pursuit strategies, and win odds
Understand prospect pain points, motivations, competitive landscapes, and decision criteria
Establish competitive positioning and influence sales strategy
Prepare presentation and demonstration agendas, stories, tailored demos, and vision clips
Position proofs of concept, establish success criteria, coordinate POC contracting, and support successful outcomes
Create technical solution documentation, solution scopes, sales quotes, and Statements of Work
Maintain expertise in CX technologies, TTEC Digital offerings, partner solutions, and competing technologies
Conduct webinars and present at industry conferences, user groups, blogs, and other public advocacy activities
Review and approve sales quotes using Experlogix
Author Statements of Work using Contracts Express
Support project transitions and provide solution design and architecture escalation support
Participate in customer sales calls, design meetings, technical discussions, technical research, RFP support, and continuing education

Requirements

What you’ll need

Bachelor’s degree in an IT-related discipline preferred; relevant experience in an IT environment considered
Minimum of 9 years of experience in the IT field
Experience with Genesys and/or other contact center platforms, Unified Communications, Dynamics or other CRM technologies
Current or past technical certifications in related technologies preferred, such as Genesys Cloud, Cisco, Avaya, Genesys, Aspect, Cisco, Juniper, Windows Server, or Linux
Pre-sales consulting experience in Contact Center, Unified Communications, CRM, or related CXE solution areas preferred
Demonstrated knowledge of TTEC Digital and strategic partner solutions
Strong presentation, communication, collaboration, relationship-building, negotiation, and interpersonal skills
Ability to translate technical concepts into business outcomes
Ability to learn new technologies quickly and independently
Excellent time management and workload prioritization skills
Broad knowledge of telecommunications, computer systems, software, networks, protocols, and APIs
Ability to work independently and as part of a team

Benefits

Comp & perks

Annual incentive program
Medical, dental, and vision benefits
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO)
Wellness time off