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Member Engagement Specialist, Bilingual, Spanish
Tuesday Health. Conduct telephonic outreach and engagement to contact members and schedule clinical assessment visits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telephonic outreach and customer service within the healthcare sector, with a strong focus on member engagement and communication. Proficient in utilizing CRM platforms and adhering to information security and privacy standards.
Highest-signal resume keywords
Telephonic OutreachCustomer ServiceBilingual in SpanishCRM PlatformsElectronic Health Record Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telephonic OutreachMember EngagementPerformance TargetsInformation SecurityPrivacy Requirements
Soft Skills
Effective CommunicationPersuasive SkillsOrganizational SkillsProblem-Solving SkillsCollaboration
Tools & Technologies
CRM PlatformsElectronic Health Record Systems
Industry Keywords
HealthcareContact CenterMember EnrollmentPatient InformationMatrixed Environment
About the role
Key responsibilities & impact- Conduct telephonic outreach and engagement to contact members and schedule clinical assessment visits
- Communicate Tuesday Health services, overcome objections, and answer questions
- Connect members with services during initial outreach
- Provide ongoing telephonic customer service to members and caregivers
- Develop creative strategies to facilitate member contact
- Maintain accountability for member enrollment and participation and achieve performance targets
- Follow information security and privacy requirements
- Use reporting and dashboards to prioritize member outreach
- Meet or exceed engagement targets
Requirements
What you’ll need- Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
- Bilingual in Spanish
- Highly organized, detail-oriented, and self-driven; able to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- Effective and persuasive communication skills
- Exceptional verbal communication and presentation skills
- Discretion and adherence to upholding patient information
- Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
- Leadership, communication, collaboration, and problem-solving skills
- Strong alignment with Tuesday Health’s core values
- Spanish bilingual ability is preferred
Benefits
Comp & perks- Competitive compensation
- Medical, dental, vision, and life insurance
- Paid time off and holidays
- Employer 401(K) match
- Remote work with multiple onsite sessions each year
- Dynamic and inclusive team environment
- Meaningful work supporting Tuesday Health’s mission, patients, and team