Employee Service Center Specialist

Tufts University School of Dental Medicine

. Serve as primary point of contact for HR queries and requests related to HR data, Workday navigation, and HR/payroll policies and procedures .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations, HR Service Delivery, and Workday navigation, ensuring accurate HR data management and compliance. Capable of delivering exceptional customer service while effectively managing multiple inquiries and training stakeholders.

Highest-signal resume keywords

Workday ExperienceHR Operations KnowledgeHR Service DeliveryBenefits AdministrationAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Data ManagementData GovernanceEmployee OnboardingCompensation AnalysisProblem DiagnosisTransaction SupportCompliance ReviewRecord MaintenanceTraining DevelopmentMulti-tasking

Soft Skills

Organizational SkillsDetail-orientedSelf-motivatedEffective CommunicationStrong Sense of Urgency

Tools & Technologies

WorkdayHRISOffice Equipment

Industry Keywords

Human ResourcesEmployee Service CenterHR PoliciesPayroll ProceduresRemote Work

About the role

Key responsibilities & impact

Serve as primary point of contact for HR queries and requests related to HR data, Workday navigation, and HR/payroll policies and procedures
Resolve employee inquiries and issues using standard administrative procedures, agreed practices, and policies
Provide transactional support for employee data changes and review/analyze HR data for accuracy and compliance
Escalate non-routine matters and specialized requests to the Manager, HR Business Partners, and HR Communities
Balance multiple employee requests and inquiries using time and project management skills
Promote use of the Employee Service Center and contribute to training development about the service and Workday Help Case management
Deliver customer service and adapt issue-resolution strategies to stakeholder needs
Maintain organized records of common employee solutions and share findings to reduce rework and increase efficiency
Respond promptly to inquiries and ensure a consistent staff and people-manager experience
Answer questions about benefits, onboarding, employment, compensation, training, and Tufts Medicine policies and procedures
Maintain current Human Resources knowledge
Ensure Workday information is accurate, up-to-date, and relevant
Support technology needs, including system data changes, data governance, and consistency
Deliver training to key stakeholders and managers as needed

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience
Experience with Workday preferred
Specialized experience and knowledge in HR Operations, HR Service Delivery, Benefits, and HRIS
Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment
Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution
Exceptional written and analytical skills
Strong sense of urgency
Ability to work in a 100% remote environment while adhering to Eastern Time Zone working hours
Ability to work independently or in a team environment
Ability to perform sedentary office work and use computers, phones, photocopiers, filing cabinets, and other office equipment
Ability to speak, hear, communicate, exchange information, read computer displays and fine print, and distinguish letters, numbers, and symbols

Benefits

Comp & perks

Comprehensive Total Rewards package supporting health, financial security, and career growth
Fair, competitive pay based on relevant experience, certifications, education, skills, and internal equity