Patient Access Navigator

Tufts University School of Dental Medicine

. Support Revenue Cycle workflows including Front End Patient Support, Scheduling, Pre-Registration, Referrals, and Authorization .

Posted 10/14/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle workflows, including Patient Access and Pre-Services, with strong knowledge of medical terminology, billing guidelines, and the ability to manage patient interactions effectively. Proficient in using Epic Cadence and other relevant tools to support scheduling, registration, and authorization processes.

Highest-signal resume keywords

Revenue Cycle ManagementPatient Access ExperienceEpic Cadence ProficiencyKnowledge of Medical TerminologyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPT CodesICD-10 CodesInsurance BillingPatient RegistrationData Analysis

Soft Skills

Critical ThinkingDecision MakingOrganizational SkillsInterpersonal CommunicationTeam Collaboration

Tools & Technologies

Epic CadenceMicrosoft TeamsAmazon ConnectVyne/Trace

Industry Keywords

Managed CareHospital RegistrationPre-RegistrationAuthorizationMedicareMedicaid

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Support Revenue Cycle workflows including Front End Patient Support, Scheduling, Pre-Registration, Referrals, and Authorization
Support inbound and outbound call volume
Complete pre-registrations and send/receive MyTuftsMed portal messages
Support Epic appointment and patient workqueues
Generate and finalize patient estimates
Receive and transcribe hospital-based orders
Obtain referrals and authorizations
Collect copays, deductibles, and/or co-insurance
Obtain accurate demographic, financial, and clinical information from patients and guarantors
Respond to telephone and electronic inquiries regarding registration, appointments, estimates, provider messages, and other services
Schedule, reschedule, and cancel appointments
Instruct patients regarding visit preparation and general information
Resolve caller inquiries and transfer calls according to customer service guidelines
Participate in departmental goals and initiatives
Contribute to positive morale, teamwork, and organizational change

Requirements

What you’ll need

Minimum High School Diploma or Equivalent
Experience in insurance, managed care, private physician’s office practice or hospital registration setting preferred
Revenue Cycle, Patient Access or Pre-Services experience preferred
6-8 weeks of full-time training is required from 8:30 AM to 5:00 PM EST
Knowledge of medical terminology, CPT and ICD-10 codes
Significant knowledge of Medicare, Medicaid, and third-party payer billing guidelines, compliance, and regulations
Knowledge of Epic Cadence, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS
Proven analytical and critical-thinking skills and strong decision-making
Ability to interpret qualitative and quantitative data and trends
Ability to collaborate across Revenue Cycle and other departments
Strong oral, written and interpersonal communication skills
Ability to work in a complex environment with frequent changes
Excellent organizational skills with attention to detail
Ability to work Monday through Friday from 9:30 AM to 6:00 PM EST; one rotating Saturday shift per month is optional

Benefits

Comp & perks

Comprehensive Total Rewards package supporting health, financial security, and career growth