Incident Response Associate

Turner & Townsend

. Support incident response activities, including incident intake, triage, escalation, and resolution tracking .

Posted 11/10/2026full-timeRemote • Dallas • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, including incident response, root cause analysis, and risk management, while ensuring compliance with organizational policies and regulatory requirements. Proficient in coordinating cross-functional teams and preparing detailed reports and dashboards on incident performance.

Highest-signal resume keywords

Incident ManagementRoot Cause AnalysisRisk ManagementBusiness ContinuityMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResponseTriageEscalation ProcessesPerformance MetricsCorrective Action DevelopmentDocumentation ManagementAnalytical SkillsProblem-Solving SkillsProject CoordinationIncident Reporting Systems

Soft Skills

Organizational SkillsCommunication SkillsTeam CoordinationStakeholder EngagementCrisis Management

Industry Keywords

Operational ResilienceITILNIMSIncident Management FrameworksSOX Control Responsibilities

About the role

Key responsibilities & impact

Support incident response activities, including incident intake, triage, escalation, and resolution tracking
Coordinate communications among stakeholders during incident response and recovery efforts
Assist with incident investigations, root cause analyses, and corrective action development
Maintain incident logs, documentation, reports, and response records
Monitor incident trends, risks, and performance metrics to identify improvement opportunities
Support business continuity, operational resilience, and crisis management initiatives
Facilitate incident review meetings and track action items through completion
Ensure compliance with organizational policies, procedures, and regulatory requirements
Contribute to the development and enhancement of incident management processes and best practices
Prepare dashboards, reports, and executive summaries on incident performance and outcomes
Potentially perform SOX control responsibilities where applicable

Requirements

What you’ll need

Bachelor's degree in Business, Emergency Management, Information Technology, Engineering, Risk Management, or a related field
2+ years of experience in incident management, operations, risk management, business continuity, project coordination, or a related discipline
Knowledge of incident response, root cause analysis, risk management, and escalation processes
Strong analytical, organizational, and problem-solving skills
Experience coordinating cross-functional teams and managing multiple priorities
Proficiency in Microsoft Office Suite and incident management or reporting systems
Excellent written and verbal communication skills
Familiarity with business continuity, operational resilience, ITIL, NIMS, or similar incident management frameworks is preferred
On-site presence and requirements may change depending on client needs

Benefits

Comp & perks

Healthy, productive, and flexible working environment
Work-life balance support
Equal opportunity and inclusive workplace
Confidential handling of applicant information