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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic vision and business planning for Lifecycle Management, with a focus on endpoint services and customer engagement. Proven ability to drive practice performance through effective solution development, sales support, and collaboration with cross-functional teams.
Highest-signal resume keywords
Lifecycle ManagementEndpoint ServicesStrategic ThinkingConsultative Customer EngagementBusiness Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology SolutionsConfiguration ServicesManaged ServicesProposal DevelopmentSales SupportRevenue ManagementGross Profit AnalysisMarket Opportunity AssessmentSolution ScopingAsset Management
Soft Skills
Strong Presentation SkillsCommunication SkillsOrganization SkillsAttention to DetailAccountability
Tools & Technologies
NetSuiteConnectWise PSAPower BI
Industry Keywords
Break/Fix ServicesAsset RecoveryDecommissioningCustomer ExperienceSales Motions
About the role
Key responsibilities & impact- Own the strategic vision, annual business plan, and growth priorities for the Lifecycle Management Practice
- Develop the practice roadmap for Endpoint Lifecycle Management, Configuration Services, Break/Fix Services, Asset Recovery, decommissioning, and related service offerings
- Assess revenue, gross profit, services attachment, delivery performance, customer experience, competitive position, and market opportunity
- Build a scalable practice framework supporting repeatable sales motions, consistent solution development, delivery alignment, customer success, and profitable growth
- Identify market opportunities, portfolio gaps, technology trends, and investment priorities
- Create customer-facing solutions that are easy to buy, scope, and deliver consistently
- Drive practice performance across product revenue, services revenue, gross profit, partner-aligned growth targets, and customer satisfaction
- Provide business updates, forecasts, risk assessments, and strategic recommendations to executive leadership
- Partner with Sales, Enterprise Architecture, Solution Architecture, OEM partners, Marketing, Professional Services, Managed Services, Operations, and executive leadership
Requirements
What you’ll need- Bachelor’s degree preferred, or equivalent business, technical, or industry experience
- Experience in technology solutions, endpoint services, lifecycle management, configuration services, managed services, professional services, or related practice leadership preferred
- Experience with OEM partners such as Dell, HP, Lenovo, Microsoft, or similar technology vendors preferred
- Experience supporting sales, customer meetings, solution scoping, proposal development, and go-to-market activity preferred
- Familiarity with NetSuite, ConnectWise PSA, Power BI, or similar business systems preferred
- Strategic thinking, business planning, commercial acumen, and understanding of revenue, gross profit, pipeline, pricing, and services attachment
- Consultative customer engagement, sales support, and solution scoping
- Knowledge of endpoint lifecycle, configuration services, break/fix, asset management, logistics, and decommissioning
- Strong presentation, communication, organization, follow-up, and accountability skills
- High attention to detail, quality, customer experience, and professional image
Benefits
Comp & perks- Discretionary bonus potential
- Equal opportunity and diversity and inclusion commitment