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Tech Stack
Tools & technologiesAzureCloudFirewalls
About the role
Key responsibilities & impact- Lead discovery and current-state assessments across infrastructure, network, cloud, endpoint, identity, and security
- Design managed services solutions spanning NOC/SOC coverage, Microsoft 365 and Azure operations, endpoint and server management, networking, backup and disaster recovery, and security operations
- Right-size scope to align client risk tolerance with delivery economics
- Identify project work needed before or alongside a managed services engagement
- Partner with Account Executives from qualification through close and own the technical narrative
- Build business cases using TCO, cost-to-serve, risk reduction, and outcome-focused messaging
- Lead executive presentations and whiteboard sessions, address objections, and set realistic expectations
- Support account growth through roadmaps, technology business reviews, and expansion opportunities
- Own technical responses for RFPs, RFIs, RFQs, security questionnaires, and compliance requests
- Define scope, assumptions, exclusions, and service levels supporting accurate pricing and clean SOWs
- Partner with practice leaders and finance to validate delivery feasibility and margin
- Lead the transition from sale to delivery with clear documentation of assumptions, dependencies, and expectations
- Share field insights, improve reusable solution content, and mentor emerging architects
Requirements
What you’ll need- 7+ years of experience in IT infrastructure, cloud, or security, including 3+ years in pre-sales, solution architecture, or consulting
- Direct managed services experience, including service catalogs, SLAs, per-user or per-device pricing, and cost-to-serve considerations
- Hands-on depth in most of the following: Microsoft 365, Entra ID, Azure, virtualization, LAN/WAN/SD-WAN, firewalls, network security, endpoint management such as Intune, backup and disaster recovery, and EDR/MDR or SIEM platforms
- Ability to lead credible conversations with engineers, IT leaders, and executives
- Strong writing skills across proposals, architecture documents, and executive summaries
- Ability to travel regularly for in-person client engagement throughout the territory
- Preferred: Experience with an MSP, MSSP, VAR, or systems integrator
- Preferred: Knowledge of AV, unified communications, or collaboration technologies
- Preferred: Experience in manufacturing, healthcare, or insurance
- Preferred: Exposure to CMMC, HIPAA, PCI DSS, or NIST CSF
- Preferred: Relevant Microsoft, Cisco, Fortinet, CISSP, TOGAF, or similar certifications