Educational Case Manager, Chinese Mandarin-Speaking

Tutor Me LA LLC

. Conduct intakes with families and students .

Posted 10/16/2026full-timeRemote • Canada, United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in English and Chinese (Mandarin), effective time management, and the ability to coordinate virtual tutoring sessions while maintaining academic standards. Proficient in managing relationships with students, families, and remote instructors in a virtual environment.

Highest-signal resume keywords

Bilingual Communication SkillsTime ManagementVirtual Relationship ManagementMicrosoft Office ProficiencyGoogle Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtual Tutoring ManagementAcademic Progress MonitoringData ManagementScheduling ManagementProgram Execution

Soft Skills

Customer ServiceConflict ResolutionOrganizational SkillsAdaptabilityProfessional Demeanor

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Virtual OperationsStudent EngagementAcademic ServicesFamily SupportRemote Team Management

About the role

Key responsibilities & impact

Conduct intakes with families and students
Coordinate instructors
Track student progress
Provide quality customer service and outstanding academic services
Support Tutor Me Education Regional Operations
Operate in a virtual operating environment
Maintain people, financial, and academic operating standards
Ensure delivery of programs and initiatives for students and school district partners
Provide virtual administrative support, including answering phones, managing business data, and creating/managing schedules
Manage class schedules to staff sessions and meet efficiency and usage targets
Manage virtual tutoring sessions
Monitor students' academic progress
Execute programs and initiatives
Manage time in compliance with company and regulatory requirements
Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
Build relationships with students and their families
Support positive and effective conflict resolution with students and parents

Requirements

What you’ll need

Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills
Time management, planning, and prioritization
Ability to organize and manage multiple responsibilities successfully
Professional and approachable demeanor
Ability to prioritize and focus on key objectives, which may change from month to month
Effective communications in virtual environments
Proficiency using communication media including in person, phone, and video
Ability to build engagement and trust in virtual relationships
Ability to work well with others
Learning agility and adaptability to changes in work environment
Ability to acquire new skills as required
Ability to engage, manage, and grow virtual relationships with customers, employees, and business partners
Ability to manage remote teachers
Ability to work independently
High tolerance for ambiguity
Bachelor's Degree required
2–3 years progressive career growth
Experience working in a virtual operations and team environment
Bilingual in English and Spanish beneficial
Proficient in Microsoft Office and Google applications

Benefits

Comp & perks

Fully Remote!
PTO