Partner Success Manager

Tutored by Teachers

. Serve as a strategic partner to district and school teams, ensuring program success and long-term growth .

Posted 9/17/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the K-12 education sector, focusing on client retention, expansion, and advocacy. Proven ability to build collaborative relationships and manage projects effectively to drive positive outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementClient Retention StrategiesK-12 Education Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Health ManagementTerritory PlanningClient Feedback SynthesisRenewal StrategiesUpselling Techniques

Soft Skills

Organizational SkillsStrategic PrioritizationRelationship BuildingProblem SolvingCollaboration

Industry Keywords

K-12 EducationClient AdvocacyChurn ReductionInclusivity PromotionOpportunity Gap

About the role

Key responsibilities & impact

Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
Lead onboarding for new clients, setting clear expectations, timelines, and milestones
Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
Synthesize client feedback to provide meaningful insights to internal teams & senior management
Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
Proactively identify at-risk accounts and partner internally to mitigate churn
Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Requirements

What you’ll need

3-5+ years experience in Customer Success or Account Management
Experience in K-12 education, district and school leadership preferred
Strong organizational and project management skills; ability to prioritize strategically
Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Experience navigating and resolving client challenges, both internally and externally
Willingness to travel up to 40% of work week
Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

Benefits

Comp & perks

Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.