Partner Success Manager

Tutored by Teachers

. Serve as a strategic partner to district and school teams, ensuring program success and long-term growth .

Posted 9/17/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a focus on driving retention, expansion, and client advocacy in the K-12 education sector. Proven ability to build collaborative relationships and manage client accounts effectively while aligning with organizational goals.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementK-12 Education ExperienceClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Health ManagementTerritory PlanningClient Feedback SynthesisRenewal StrategiesChurn Mitigation

Soft Skills

Organizational SkillsStrategic PrioritizationProblem SolvingCollaboration

Industry Keywords

K-12 EducationClient AdvocacyPositive Customer OutcomesInclusivityOpportunity Gap

About the role

Key responsibilities & impact

Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
Lead onboarding for new clients, setting clear expectations, timelines, and milestones
Own and manage a book of business; develop territory plans to support account health, renewals, and expansion opportunities
Synthesize client feedback to provide meaningful insights to internal teams and senior management
Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
Proactively identify at-risk accounts and partner internally to mitigate churn
Build trusted, collaborative relationships across internal teams to align on partner needs and deliver a seamless client experience

Requirements

What you’ll need

3-5+ years experience in Customer Success or Account Management
Experience in K-12 education, district and school leadership preferred
Strong organizational and project management skills; ability to prioritize strategically
Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Experience navigating and resolving client challenges, both internally and externally
Willingness to travel up to 40% of work week
Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

Benefits

Comp & perks

Excellent healthcare coverage - 100% coverage of certain health care plans for you and your family
Access to 401k
Wellness benefits, including free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Flexible, Discretionary PTO with manager approval