Patient Intake Services Specialist

Twin Cities Orthopedics

. Register and schedule new and existing patients in the current practice management system .

Posted 11/12/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and scheduling within a healthcare environment, ensuring compliance with HIPAA and other regulations while providing exceptional customer service. Proficient in managing high call volumes and maintaining accurate appointment and insurance documentation.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingCustomer Service ExperienceHIPAA ComplianceCall-Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Practice Management SystemInsurance VerificationAppointment ReportingScheduling ModulesHealthcare Plan Knowledge

Soft Skills

Professional CommunicationLogical ThinkingTime ManagementProblem SolvingInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare FacilityPre-RegistrationBusiness EthicsOSHA ComplianceStark Law

About the role

Key responsibilities & impact

Register and schedule new and existing patients in the current practice management system
Answer a high volume of inbound calls in a timely, pleasant, and professional manner
Communicate appointment information, directions, check-in times, referral information, and copayments
Verify and document insurance information according to current business practices
Maintain and update assigned appointment reports, new patient reports, and scheduling modules
Maintain working knowledge of healthcare plan requirements and health plan networks
Perform other duties as assigned
Work Monday–Thursday 9:30 AM–6:00 PM and Friday 8:30 AM–5:00 PM remotely

Requirements

What you’ll need

High School diploma/GED or equivalent
Customer service experience
Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
Previous experience in a call-center environment preferred
Must live in Minnesota
Ability to comply with company policies, procedures, practices, and business ethics guidelines
Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws
Prompt and reliable attendance
Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
Ability to prioritize workload effectively
Respectful and professional communication in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions
Ability to sit for extended periods, up to 8 or more hours per day
Frequent use of hands and fingers for typing, writing, and handling documents
Ability to lift and carry office supplies or files weighing up to 20 pounds
Visual acuity to read electronic and paper documents
Auditory ability to participate clearly in phone or video calls
Manual dexterity to operate standard office equipment

Benefits

Comp & perks

Medical plan with Maternity Bundle for employees working 30+ hours per week
Dental plan for employees working 30+ hours per week
Vision plan for employees working 30+ hours per week
Tuition Reimbursement for employees working 30+ hours per week
401(k) Profit Sharing for all employees
Employee Assistance Program for all employees
Lifetime Fitness Subsidy for all employees
Car Rental discounts for all employees
Home, Auto, & Pet insurance savings programs
Equal Opportunity Employer
Reasonable accommodation may be provided for individuals with disabilities