Therapy Insurance Specialist

Twin Cities Orthopedics

. Verify and document insurance information according to current business practices .

Posted 9/25/2026full-timeMinnesota • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance verification, appointment scheduling, and customer service within a healthcare setting, while ensuring compliance with relevant regulations such as HIPAA and OSHA.

Highest-signal resume keywords

Insurance VerificationAppointment SchedulingCustomer Service ExperienceKnowledge of Health Care Plan RequirementsProfessional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationAppointment SchedulingDocumentationProblem SolvingKnowledge of HIPAAKnowledge of Stark LawKnowledge of OSHA RegulationsHealth Plan NetworksData EntryResearch Skills

Soft Skills

Professional CommunicationTeam CollaborationTime ManagementLogical ThinkingReliability

Tools & Technologies

Practice Management SystemTelecommunication ToolsEmail Communication

Industry Keywords

Healthcare FacilityPre-RegistrationInsurance VerificationPatient SchedulingCompliance

About the role

Key responsibilities & impact

Verify and document insurance information according to current business practices
Research denials and report findings to the billing denial team
Schedule new and existing patients accurately and efficiently in the practice management system
Answer inbound calls in a timely, pleasant, and professional manner
Communicate appointment information, directions, check-in times, referral information, and copayments
Communicate with patients, insurance representatives, clinic personnel, and outside vendors by phone, email, and written documentation
Maintain working knowledge of health care plan requirements and health plan networks
Make outbound calls to patients and insurance companies regarding benefit inquiries and authorization details
Document interactions according to current policy
Travel as needed for team meetings
Comply with TCO and therapy policies and procedures
Complete daily tasks and follow up as designated by the lead, supervisor, or manager
Contribute to cohesive team relationships
Follow telecommuting policy requirements when working from home

Requirements

What you’ll need

High School diploma/GED or equivalent
Customer service experience required
Previous experience in a healthcare facility related to pre-registration, insurance verification, or appointment scheduling preferred
Knowledge of health care plan requirements and health plan networks
Ability to comply with company policies, procedures, practices, business ethics guidelines, applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws
Prompt and reliable attendance
Ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload
Professional communication skills in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions
Ability to sit for extended periods, up to 8 or more hours per day
Ability to lift and carry office supplies or files weighing up to 20 pounds
Visual, auditory, and manual dexterity sufficient for office and communication tasks

Benefits

Comp & perks

Medical plan with Maternity Bundle
Dental plan
Vision plan
Tuition Reimbursement
401(k) Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Remote work after training/performance requirements