Therapy Intake Referral Coordinator

Twin Cities Orthopedics

. Serve as the first point of contact for patients through inbound and outbound calls, text messaging, and other communication channels .

Posted 10/9/2026full-timeMinnesota • United StatesJunior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient intake, registration, and appointment scheduling while ensuring compliance with HIPAA and other regulations. Proficient in managing patient communications and maintaining accurate documentation in a healthcare setting.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingHealthcare Customer ServiceElectronic Medical Records (EMR)HIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IntakeReferral CoordinationInsurance VerificationMicrosoft OfficeData Entry

Soft Skills

Strong Communication SkillsProblem-SolvingAttention to DetailTime ManagementProfessionalism

Tools & Technologies

Practice Management SystemsScheduling ModulesWorkflow Tools

Industry Keywords

Patient ConfidentialityPHIStark LawOSHA RegulationsCustomer Service Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for patients through inbound and outbound calls, text messaging, and other communication channels
Coordinate patient intake, registration, referral processing, and therapy appointment scheduling
Create and maintain accurate patient accounts, including demographic, insurance, and referral information
Schedule new and existing patient appointments according to established guidelines and procedures
Communicate appointment and care information, check-in requirements, directions, referral requirements, and financial responsibilities
Verify, document, and maintain insurance information and apply payer, network, and authorization knowledge
Monitor and manage work queues, reports, scheduling modules, and workflow tools
Respond to patient, provider, and staff inquiries and resolve issues
Maintain accurate patient documentation and communications
Protect patient confidentiality and comply with HIPAA, PHI, privacy, and security requirements
Work independently with minimal supervision
Perform other assigned duties

Requirements

What you’ll need

High school diploma, GED, or equivalent required
Minimum of one year of customer service experience required
Healthcare customer service experience preferred
Previous experience in a healthcare setting involving patient registration, intake, referral coordination, appointment scheduling, or medical office operations preferred
Experience working in a call center or high-volume patient contact environment preferred
Proficiency with Microsoft Office applications, including Word, Outlook, and Excel
Strong written and verbal communication skills
Experience with electronic medical records (EMR) and/or practice management systems preferred
Ability to sit for extended periods (up to 8 or more hours per day)
Ability to lift and carry office supplies or files weighing up to 20 pounds
Ability to comply with company policies, procedures, practices, business ethics guidelines, applicable laws, and regulations including HIPAA, Stark, OSHA, and employment laws
Prompt and reliable attendance
Ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload
Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions

Benefits

Comp & perks

Medical (w/Maternity Bundle), Dental & Vision plans for employees working 30+ hours per week
Tuition Reimbursement for employees working 30+ hours per week
401(k) Profit Sharing for all employees
Employee Assistance Program for all employees
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Sign-on bonus for select roles, payable on first paycheck with a 12-month commitment
Equal Opportunity Employer
Reasonable accommodation may be provided for individuals with disabilities