Therapy Intake Referral Coordinator

Twin Cities Orthopedics

. Serve as the first point of contact for patients through inbound and outbound calls, text messaging, and other communication channels .

Posted 10/9/2026full-timeMinnesota • United StatesJunior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient intake, registration, and appointment scheduling while ensuring compliance with HIPAA and other regulatory requirements. Proficient in managing patient communications and maintaining accurate documentation in a healthcare setting.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingHIPAA ComplianceCustomer Service ExperienceElectronic Medical Records (EMR)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeReferral CoordinationInsurance VerificationMicrosoft OfficeElectronic Medical Records (EMR)Practice Management Systems

Soft Skills

Strong Communication SkillsProblem-SolvingAttention to DetailProfessionalism

Tools & Technologies

Scheduling ModulesWorkflow Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Customer ServiceCall Center ExperiencePatient ConfidentialityPHIOSHA Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients through inbound and outbound calls, text messaging, and other communication channels
Coordinate patient intake, registration, referral processing, and therapy appointment scheduling
Create and maintain accurate patient accounts, including demographic, insurance, and referral information
Schedule new and existing patient appointments according to established guidelines and procedures
Communicate appointment and care information, check-in requirements, directions, referral requirements, and financial responsibilities
Verify, document, and maintain insurance information and apply knowledge of payer requirements, health plan networks, and authorization processes
Monitor and manage work queues, reports, scheduling modules, and workflow tools
Respond to patient, provider, and staff inquiries and resolve issues accurately
Maintain accurate patient documentation and communications while following organizational standards
Protect patient confidentiality and comply with HIPAA, PHI, privacy, and security requirements
Work independently with minimal supervision and perform other assigned duties
Work varying Monday-Friday hours between 7:00am and 7:00pm

Requirements

What you’ll need

High school diploma, GED, or equivalent required
Minimum of one year of customer service experience required
Healthcare customer service experience preferred
Previous healthcare setting experience involving patient registration, intake, referral coordination, appointment scheduling, or medical office operations preferred
Call center or high-volume patient contact experience preferred
Proficiency with Microsoft Office applications, including Word, Outlook, and Excel
Strong written and verbal communication skills
Experience with electronic medical records (EMR) and/or practice management systems preferred
Ability to comply with company policies, procedures, practices, business ethics guidelines, applicable laws, and regulations including HIPAA, Stark, and OSHA
Demonstrate prompt and reliable attendance
Ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload
Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions
Ability to sit for extended periods, up to 8 or more hours per day
Ability to lift and carry office supplies or files weighing up to 20 pounds

Benefits

Comp & perks

Medical plan with Maternity Bundle
Dental plan
Vision plan
Tuition Reimbursement
401(k) Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Sign-on bonus for select roles, payable on first paycheck with a 12-month commitment
Inclusive and accessible workplace; reasonable accommodation may be provided