Client Solutions Director

Two Chairs

. Guide client and internal functional teams through health plan implementation from early sales cycle through initial launch .

Posted 10/27/2026full-timeRemote • United StatesLead💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in health plan operations and implementation, with a strong focus on managing complex, multi-stakeholder projects from strategy through post-launch stabilization. Proficient in project management methodologies and tools, with exceptional communication skills to engage stakeholders effectively.

Highest-signal resume keywords

Health Plan ImplementationHealth Plan OperationsProject Management MethodologiesData IntegrationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility IntegrationClaims/Billing WorkflowsUtilization ManagementNetwork OperationsComplianceSQLExcelLookerGoogle SheetsProcess Documentation

Soft Skills

Strategic MindsetProblem-SolvingCommunication SkillsCollaborationLeadership

Tools & Technologies

Project Management ToolsImplementation PlaybooksStandard Operating Procedures

Industry Keywords

Health PlansEnterprise ImplementationsCross-Functional AlignmentRegulatory ConstraintsMental Health Access

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Guide client and internal functional teams through health plan implementation from early sales cycle through initial launch
Partner on solutions initiatives across clients
Partner with Sales during late-stage deal cycles to scope technical and operational feasibility and present implementation capabilities to prospective payer executives
Define operational workflows, data integrations, and clinical referral pathways
Direct end-to-end implementation for large-scale enterprise health plan partners from contract negotiation to go-live
Identify bottlenecks, technical blockers, and regulatory constraints and drive mitigation strategies
Establish implementation governance, cross-functional alignment, and executive sponsor visibility
Lead post-launch transition to Account Management, monitor stabilization metrics, and identify expansion opportunities
Support cross-payer initiatives and strategic projects
Capture implementation learnings and improve process documentation and standardization
Build reusable implementation playbooks, toolkits, and standard operating procedures
Establish cross-functional partnerships, lead active implementations, and standardize project management structures
Deliver timely, in-scope health plan launches, expand partner integration pathways, and build scalable client solutions infrastructure

Requirements

What you’ll need

Deep experience working to implement solutions with health plans
Demonstrated expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance
Proven track record of managing highly complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization
Mastery of project management tools and methodologies
Strategic mindset able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments
Exceptional written, verbal, and visual communication skills
Comfort presenting to key stakeholders at major health plans and leading joint steering committees
Proficiency in translating complex data into strategic insights
Familiarity with Looker, Excel, SQL, and Google Sheets
Passion for mental health access and alignment with Two Chairs’ core values
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Benefits

Comp & perks

Bonus based on growth and key objectives
Equity in a high-growth start-up
Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
Comprehensive medical, dental, and vision coverage
401(k) Retirement savings options
One-time $200 Work from Home reimbursement
Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
Annual $500 subsidized company contribution to your healthcare FSA or HSA
Paid parental leave