Customer Success Manager

Two Six Technologies

. Ensure customers achieve desired business outcomes, drive feature adoption, and develop long-term product advocates .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $135,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on driving feature adoption, managing client relationships, and leveraging data analytics to enhance customer outcomes. Proficient in collaborating with cross-functional teams and presenting strategic insights to senior stakeholders.

Highest-signal resume keywords

Customer Success ManagementBusiness Reviews (QBRs/EBRs)Customer Health Metrics TrackingVoice of the Customer CollaborationActive Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementData Collection and AnalyticsNatural Language ProcessingAI/Machine LearningRetention PlaybooksQuantitative AnalysisQualitative AnalysisFeature Adoption StrategiesUpsell/Cross-Sell Opportunities

Soft Skills

Written CommunicationVerbal CommunicationCollaborationAnalytic SkillsIndependence

Tools & Technologies

Agentic AIData ArchitectureMobile TechnologyTelecommunicationsAd Tech

Certifications & Qualifications

Active Secret ClearanceEligibility for TS/SCI

Industry Keywords

Software EnvironmentTechnology EnvironmentStakeholder EngagementCustomer AdvocacyGovernment Agencies

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Ensure customers achieve desired business outcomes, drive feature adoption, and develop long-term product advocates
Guide new customers through implementation and initial setup
Create customer success plans and drive active feature usage
Build relationships across multiple stakeholder levels
Conduct regular check-ins and Executive/Quarterly Business Reviews (EBRs/QBRs)
Monitor customer health metrics and identify churn risks
Manage contract renewals
Identify upsell/cross-sell opportunities and track expansion revenue
Partner with Sales to close expansion opportunities
Relay product feedback and feature requests to Product/Engineering teams
Develop customer case studies, references, and referrals
Provide customer insight on opportunities in the non-kinetic space using Two Six products driven by agentic AI and enriched data architecture
Draft strategic documents and present operational plans to senior military leadership, government agencies, and coalition partners
Represent and promote Two Six Technologies in customer engagements
Explore expansion opportunities and build relationships with adjacent customers
Understand customer requirements and align product/service offerings to them

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, or Technical Account Management within a software/technology environment
Proven track record of managing post-sale client relationships, conducting Business Reviews (QBRs/EBRs), and building trust across executive and technical stakeholders
Experience tracking customer health metrics, running retention playbooks, and managing renewals
Ability to act as the "Voice of the Customer," collaborating with Product, Engineering, and Sales teams
Bachelor’s degree in Business, Communications, Computer Science, or a related field, or equivalent practical experience
Ability and willingness to travel up to 10% CONUS and OCONUS
Knowledge of information advantage technologies, including PAI, data collection and analytics, natural language processing, AI/machine learning, ad tech, mobile technology, and/or telecommunications
Written and verbal communication skills
Ability to collaborate across teams within a distributed team
Ability and willingness to learn new technology
Ability to operate independently
Excellent analytic skills
Ability to combine quantitative and qualitative analysis to generate insight
Active Secret clearance with eligibility and willingness to obtain and maintain a TS/SCI

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and disability insurance
Retirement benefits
Paid leave
Tuition assistance
Professional development