Microsoft 365 System Administrator

U.S. Committee for Refugees and Immigrants (USCRI)

. Administer Microsoft 365 user accounts, licenses, and access permissions .

Posted 10/28/2026full-timeArlington • Virginia • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 administration, endpoint security management, and technical support for hardware and software issues. Proficient in troubleshooting network connectivity and managing IT assets while providing excellent customer service.

Highest-signal resume keywords

Microsoft 365 AdministrationEndpoint Security ManagementTechnical SupportTroubleshooting SkillsIT Asset Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft 365 User Account ManagementWindows Device ConfigurationBasic Networking ConceptsPowerShell ScriptingAutomated Workflows Development

Soft Skills

Strong Communication SkillsCustomer Service SkillsAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

Microsoft Intune MDMMicrosoft DefenderCisco MerakiMicrosoft AzurePower Automate

Certifications & Qualifications

MS-900MD-102AZ-900

Industry Keywords

IT SupportSystems AdministrationTechnical AssistanceNetwork ConnectivityIT Infrastructure Maintenance

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Administer Microsoft 365 user accounts, licenses, and access permissions
Support Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID
Configure and manage Windows and mobile devices using Microsoft Intune MDM
Manage endpoint security settings, Microsoft Defender, multifactor authentication, and Conditional Access policies
Support software installation, patching, and device troubleshooting
Provide Level 2 technical support for hardware, software, Microsoft 365, and network connectivity issues
Manage and resolve IT support tickets
Provide on-site technical assistance at headquarters and remote support to field offices
Troubleshoot Windows computers, printers, mobile devices, and office technology
Support Microsoft Teams and Zoom meetings and webinars
Maintain and troubleshoot conference room audiovisual equipment
Purchase, receive, configure, and deploy laptops, desktops, and IT equipment
Prepare computers and user accounts for new hires and interns
Coordinate equipment collection and access changes during employee offboarding
Maintain IT asset inventory, warranty records, and equipment assignments
Support equipment replacement, maintenance, and secure disposal
Assist with routine monitoring and maintenance of IT infrastructure
Troubleshoot Wi-Fi, VPN, and basic network connectivity issues
Support Cisco Meraki networking equipment and office IT systems
Assist with security policy implementation, system updates, and documentation
Escalate complex infrastructure and cybersecurity issues to the Senior Cloud Systems Administrator
Report to the Director of MIS and work closely with the Senior Cloud Systems Administrator

Requirements

What you’ll need

Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience
At least 2 years of working experience in IT support, Microsoft 365 administration, and/or systems administration
Experience configuring and deploying computers
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN)
Strong troubleshooting, communication, and customer service skills
Ability to work independently and collaboratively in a small IT team
Ability to work full-time on-site at USCRI's Arlington headquarters
Experience with Microsoft Azure and Microsoft Defender (preferred)
Familiarity with Cisco Meraki and Umbrella (preferred)
Basic PowerShell scripting skills (preferred)
Ability to develop and manage automated workflows using Power Automate (preferred)
Microsoft certifications (MS-900, MD-102, AZ-900) (preferred)