Customer Account Manager

U.S. Green Building Council

. Build and maintain enduring commercial relationships with customers .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business-to-business account management, consultative sales, and customer success, with a strong focus on retention, account growth, and relationship management across complex portfolios. Proficient in Salesforce and Microsoft 365 applications, with a commitment to sustainability and familiarity with green building standards.

Highest-signal resume keywords

Business-To-Business Account ManagementConsultative SalesCustomer SuccessSalesforce ProficiencyRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningForecastingNegotiationConsultative DiscoveryCommercial ReportingSales Pipeline ManagementAnalytical SkillsCross-Functional CoordinationValue CommunicationRetention Strategies

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime-Management SkillsStrong Commercial Judgment

Tools & Technologies

SalesforceMicrosoft 365CRM PlatformsDigital Collaboration ToolsPresentation Platforms

Certifications & Qualifications

LEED Green AssociateLEED AP CredentialProfessional Certifications in Account ManagementConsultative Sales CertificationsCustomer Success Certifications

Industry Keywords

SustainabilityGreen Building StandardsCommercial Real EstateBuilding OwnersComplex Professional-Service Portfolios

About the role

Key responsibilities & impact

Build and maintain enduring commercial relationships with customers
Connect customer business and sustainability objectives with appropriate USGBC/GBCI products and services
Own account planning, relationship continuity, customer retention, repeat business, renewals, and expansion opportunities
Establish relationships with building owners, operators, developers, and other stakeholders beyond individual projects or certification transactions
Support a global portfolio of strategic, enterprise, and multi-region customers
Accept customer handoffs and develop account objectives, stakeholder maps, engagement plans, risk assessments, and growth priorities
Maintain accurate relationships among parent organizations, properties, projects, buyers, operators, and providers in Salesforce
Develop and execute coordinated account plans across multiple regions
Build long-term relationships with decision-makers and update account plans as customer priorities change
Identify repeat-business, renewal, cross-product, and portfolio-adoption opportunities
Conduct consultative discovery, assess customer needs, and partner with client solutions to validate product or service fit
Manage existing-account opportunities from qualification through closing, including forecasting and documentation
Maintain timely Salesforce records, pipeline updates, and forecasts
Manage complex relationships involving executive stakeholders, procurement teams, multiple properties, business units, and geographic regions
Coordinate cross-functional engagement around unified customer strategies
Partner with client solutions on onboarding, agreed outcomes, and success plans
Collaborate with customer service and channel partner account management
Support consistent customer experiences and timely resolution of commercial or relationship concerns
Develop account-review practices, customer handoff standards, account-planning tools, and global account management practices
Gather and communicate customer feedback, emerging needs, purchasing considerations, and product or service improvement opportunities
Monitor account performance against retention, expansion, and revenue objectives
Provide updates on account health, risks, opportunities, and performance trends to the Director of Sales Operations
Recommend account segmentation, specialist involvement, retention actions, and growth opportunities
Escalate contract, pricing, service, or commercial exceptions through approval channels
Report to the Director, Account Management and collaborate with regional directors, market leads, channel partners, client solutions, sales operations, sales enablement, marketing, and product teams
Complete an assessment if advancing in the interview process

Requirements

What you’ll need

Minimum of five years of progressively responsible experience in business-to-business account management, consultative sales, or customer success with direct responsibility for retention or account growth
At least two years managing complex, strategic, enterprise, or multi-site customer relationships
Experience developing account plans, engaging executive and procurement stakeholders, and progressing retention, repeat-business, and expansion opportunities with measurable commercial results
Experience managing complex customer portfolios involving multiple stakeholders, cross-functional coordination, competing priorities, and long-term relationship management
Experience with consultative discovery, account planning, value communication, negotiation within delegated authority, opportunity qualification, and forecasting
Experience collaborating with commercial teams, solution specialists, and service providers while maintaining clear account ownership and customer trust
Experience managing or supporting customer relationships across multiple regions, markets, or business units
Demonstrated ability to manage customer retention, renewal, and expansion opportunities within a complex product or service portfolio
Experience working with cross-functional or geographically distributed teams
Bachelor's degree in business administration, marketing, communications, international business, sustainability, or a related field required
Proficiency with Salesforce or a comparable CRM platform
Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint, or comparable tools
Experience using CRM reports, dashboards, and account performance data
Ability to use digital collaboration, presentation, and virtual meeting platforms
Familiarity with customer account planning, sales pipeline management, and commercial reporting tools
Strong consultative selling, relationship management, and account-planning skills
Ability to engage executive stakeholders, procurement teams, and cross-functional partners
Strong commercial judgment and negotiation skills
Excellent written and verbal communication and interpersonal skills
Strong analytical skills and attention to detail
Ability to build relationships across different cultures, regions, and time zones
Strong organizational and time-management skills
Ability to balance global account management practices with regional customer needs
Commitment to the missions of USGBC and GBCI and interest in sustainability in the built environment
Experience with building owners and operators, commercial real estate, sustainability services, certification, or complex professional-service portfolios preferred
Familiarity with sustainability certification programs, green building standards, or commercial real estate preferred
LEED Green Associate or LEED AP credential preferred
Relevant professional certifications in account management, consultative sales, customer success, or Salesforce preferred
Candidates must be based in an approved location: Munich or surrounding area; Noida or surrounding area; or within the United States subject to employment eligibility requirements
Monday to Friday, 9:00 AM to 5:30 PM in the candidate's time zone
Occasional domestic or international travel may be required

Benefits

Comp & perks

Competitive compensation
401(k) with employer matching
Professional development reimbursement
New Hire home office set-up
100% employer-paid healthcare coverage to you and your immediate family via employer-sponsored Health Reimbursement Arrangement (HRA) and pre-tax Flexible Spending Account (FSA)
12 paid holidays
9 paid personal sick days
2 to 3 weeks PTO based on career level
Operations closed for a full week between Christmas and New Year’s
Six-week renewal leave for employees celebrating a milestone anniversary
Comprehensive benefits package aligned with local and national legislation for Germany or India residents
A purpose-driven, inclusive culture
Opportunities to grow your career and take ownership of meaningful work
Opportunity to make a measurable impact on global sustainability efforts