Sales Operations Analyst

U.S. Green Building Council

. Support the commercial operations of USGBC and GBCI through reliable analysis, actionable insights, and effective Salesforce workflows .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce CRM, including reporting, dashboards, and data quality monitoring, while effectively supporting sales operations and commercial analytics across multiple regions. Strong analytical skills and the ability to communicate insights to nontechnical stakeholders are essential for driving data-driven decision-making.

Highest-signal resume keywords

Salesforce CRM ProficiencySales Operations ExperienceData Quality MonitoringUser Acceptance Testing (UAT)Advanced Microsoft Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ReportingCommercial WorkflowsData AnalysisBusiness Requirements DocumentationProcess MappingReporting AutomationSQL FamiliarityDashboard DevelopmentPerformance ReportingData Reconciliation

Soft Skills

Analytical SkillsProblem-Solving SkillsClear CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft Power BITableauMicrosoft 365

Certifications & Qualifications

Salesforce Certified AdministratorSalesforce Business AnalystLEED Green AssociateLEED AP Credential

Industry Keywords

Sales OperationsCommercial AnalyticsBusiness AnalysisCustomer-Facing TeamsGlobal Reporting

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support the commercial operations of USGBC and GBCI through reliable analysis, actionable insights, and effective Salesforce workflows
Support Market Leads, Account Management teams, and leadership with pipeline, forecasting, account coverage, customer retention, expansion, and partner performance reporting
Define Salesforce requirements, test workflows, and support adoption of approved commercial processes
Help establish consistent global reporting practices, improve data quality, and provide commercial insights across regions and markets
Build and maintain reports and dashboards covering pipeline, conversion rates, opportunity aging, win/loss trends, account coverage, retention, expansion, and partner contributions
Coordinate with marketing and communications on campaign performance, lead routing, and ROI reporting
Prepare forecasting inputs, assumptions, scenarios, and variance analyses
Support territory planning, account coverage, quota and KPI distribution, and workload analysis
Monitor and improve Salesforce data accuracy, identify duplicate or incomplete records, coordinate corrections, and reconcile commercial measures with finance
Gather and document business requirements, workflows, user needs, field definitions, reporting logic, process handoffs, and acceptance criteria
Maintain a prioritized Salesforce business-improvement backlog with sales operations leadership and technology
Prepare and execute UAT, coordinate testers, document defects, track results, and validate requirements
Support change readiness, technical remediation coordination, and production deployment
Develop process documentation, job aids, user guidance, demonstrations, and training support
Troubleshoot business-process questions and escalate access, security, integration, and technical issues
Maintain reporting schedules, metric definitions, process documentation, and audit trails
Identify automation and process-improvement opportunities
Partner with regional directors, market leads, account managers, finance, technology, marketing, product, client solutions, and sales enablement
Independently manage assigned reports, dashboards, data-quality checks, requirements, and testing activities
Recommend improvements to metrics, Salesforce workflows, reporting processes, and release readiness
Escalate unresolved data disputes, system defects, sensitive-information concerns, and competing priorities
Report to the Director of Sales Operations as an individual contributor on the global sales operations team

Requirements

What you’ll need

Minimum of three years of experience in sales operations, revenue operations, commercial analytics, or business analysis supporting customer-facing teams
At least two years of hands-on experience with Salesforce reporting and commercial workflows
Experience developing reports and dashboards, improving data quality, conducting user acceptance testing, and supporting business-process adoption
Experience independently producing sales or business performance analysis and communicating findings to nontechnical stakeholders
Experience with Salesforce accounts, contacts, leads, opportunities, required fields, and process handoffs
Experience gathering and documenting business requirements, mapping processes, defining acceptance criteria, conducting user acceptance testing, and tracking defects or issues
Experience supporting sales operations, commercial reporting, or business analysis across multiple regions or business units
Experience consolidating data from multiple sources for performance reporting and business decisions
Experience supporting commercial reporting or sales operations in a global or multinational organization
Familiarity with SQL or other data querying methods
Experience with reporting dashboards, CRM data quality, or process automation initiatives
Bachelor's degree in business administration, finance, economics, business analytics, information systems, statistics, or a related field required
Proficiency with Salesforce CRM, including reporting, dashboards, account and contact management, lead and opportunity workflows, and data quality monitoring
Advanced proficiency with Microsoft Excel, including pivot tables, lookup functions, data validation, data reconciliation, and reporting analysis
Experience with Microsoft Power BI, Tableau, or comparable business intelligence and data visualization tools
Proficiency with Microsoft 365 applications or comparable productivity and collaboration platforms
Experience with business requirements documentation, workflow mapping, UAT, and issue-tracking tools
Familiarity with data preparation, reporting automation, and structured data analysis
Strong spreadsheet analysis, data preparation, reconciliation, reporting, and quality-control skills
Strong analytical and problem-solving skills
Clear written and verbal communication skills for nontechnical stakeholders
Strong attention to detail and discretion with confidential commercial data
Ability to work across business and technical teams and support user adoption
Strong organizational and time-management skills
Ability to collaborate across cultures, regions, and time zones
Ability to balance standardized global reporting requirements with regional needs
Commitment to USGBC and GBCI missions and interest in sustainability in the built environment
Salesforce Certified Administrator, Salesforce Business Analyst, or comparable certification preferred
LEED Green Associate or LEED AP credential preferred
Advanced degree preferred

Benefits

Comp & perks

Competitive compensation
401(k) with employer matching
Professional development reimbursement
Healthcare plan through Cigna including medical, dental, vision, and prescription drugs
Employer covers 100% of healthcare premiums
HRA assisting with in-network medical deductible
Generous paid time off: 12 paid holidays, 9 paid personal sick days, and 2 to 3 weeks PTO
Operations closed for a full week between Christmas and New Year’s
6 weeks paid renewal leave after 7 years of continuous service
Remote work in the U.S.
Purpose-driven, inclusive culture
Opportunities to grow your career and take ownership of meaningful work
Opportunity to make a measurable impact on global sustainability efforts