Director, Attendee & Exhibitor Services

U.S. Travel Association

. Lead tactical, day-to-day operational execution for IPW and support the broader event portfolio .

Posted 9/17/2026full-timeWashington, D.C. • District of Columbia • United StatesLead💰 $125,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in trade show operations and event logistics, with a strong focus on managing complex, multi-track events and leading operational teams. Proficient in utilizing event technology platforms and data analysis to drive strategic decision-making and enhance operational efficiency.

Highest-signal resume keywords

Event Logistics ManagementTrade Show OperationsTeam LeadershipData Analysis and ReportingEvent Technology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event LogisticsTrade Show OperationsOperational Project ManagementFloor Plan StrategyData AnalysisPerformance MetricsSponsorship FulfillmentHousing ManagementSecurity ProtocolsBuilding Management

Soft Skills

LeadershipProblem-SolvingCommunicationCollaborationOrganizational Skills

Tools & Technologies

Event Technology PlatformsRegistration SystemsData/Reporting ToolsFloor Plan SoftwareMobile AppsSmartsheet

Industry Keywords

Non-ProfitTrade AssociationEvent OrganizationOperational TroubleshootingVendor Management

About the role

Key responsibilities & impact

Lead tactical, day-to-day operational execution for IPW and support the broader event portfolio
Serve as the primary operational engine and central escalation point across portfolio events
Lead, coach and manage the Managers of Exhibit Services, Attendee Services and Sponsorship Fulfillment
Direct external consultants and contractors across attendee services, trade show operations, technology and venue logistics
Implement, maintain and optimize Standard Operating Procedures across event operations
Drive floor plan strategy, Exhibit Services strategy, future-year floor plan development, hall design and space allocation
Supervise event logistics and production execution, including security protocols, building management relations, event/meeting space assignment and move-in/move-out
Direct event-wide branding placement, directional and promotional signage, and sponsor integrations
Troubleshoot venue, technical and vendor challenges across events
Oversee housing program policy and strategic program management
Oversee attendee and exhibitor services, including registration strategy, show flow logistics, housing integrations and customer service standards
Ensure contracted sponsor assets, signage, branding and digital inclusions are tracked and delivered
Lead event-wide data analysis, reporting dashboards and trade show performance analytics for senior leadership
Guide event technology stack strategy and system reviews, including event platforms, mobile apps, floor plan software and registration systems
Provide on-site operational leadership at major events such as IPW and ESTO and attend planning site visits

Requirements

What you’ll need

Bachelor's degree required
8-10+ years of progressive experience in trade show operations, event logistics and operational project management within a major non-profit, trade association or event organization
3-5+ years of direct line-management experience leading operational staff and directing external consultant teams
Demonstrated ability to manage complex, multi-track event operations simultaneously across large-scale trade shows and conferences
Strong leadership and team management skills; experience supervising managers and external consultants
Excellent problem-solving and operational troubleshooting skills with the ability to make sound decisions under pressure
Proficiency in event technology platforms, registration systems and data/reporting tools
Strong analytical skills; ability to synthesize event data and translate insights into actionable recommendations
Exceptional organizational skills and attention to detail
Effective verbal and written communication skills, including presenting complex operational information to senior leadership
High level of integrity, dependability and sense of urgency for delivering quality work on time
Collaborative and relationship-oriented; able to build credibility with internal stakeholders, vendors and external partners
Proven expertise in floor plan strategy, facility management, security protocols, building management, electrical/IT utilities and GSC management
Demonstrated competence in event-wide data analysis, performance metrics and dashboard reporting
Ability to synthesize complex event data for executive decision-making
Strong understanding of program-level housing management, including attrition and block strategies, and sponsorship fulfillment operations
Familiarity with event technology stacks, including AMS, floor plan software and mobile apps
Smartsheet is a plus
Moderate travel required, including on-site operational leadership at major events and planning site visits
Willingness to relocate if living outside the Washington, D.C. area

Benefits

Comp & perks

Comprehensive healthcare package with fertility coverage
Generous paid leave including family leave
Routine staff functions and opportunities for social connection
Transportation and cell phone benefits
Robust wellness initiatives and Employee Assistance Plan (EAP)
Education and professional development assistance
Bonus potential